topic Re: Nest Doorbell Battery will not setup in Cameras and Doorbells

Nest Doorbell Battery will not setup

Curtains — Thu, 02 Dec 2021 03:20:00 GMT

I recently purchased a nest doorbell battery. I've been trying to set it up for 2 days now. When I plug it in the top light goes solid white. I've read that it should go blue and I should try adding it in the google home app but it never changes colors and it won't connect in the app. I've also tried factory resetting by holding the pin in the back for 5,10 and 30-second intervals and no yellow lights come on or anything.

Is this a dead unit or am I doing something wrong?

Re: Nest Doorbell Battery will not setup

foggy — Thu, 02 Dec 2021 07:53:45 GMT

I'm having exactly the same issues here in Adelaide, Australia, if you ever find out what's going on , let me know please. now 3 days of stress and anger

Re: Nest Doorbell Battery will not setup

Curtains — Fri, 03 Dec 2021 16:23:58 GMT

The same goes for you, If you figure out how to get it working let me know!

Re: Nest Doorbell Battery will not setup

Darlene123 — Wed, 29 Dec 2021 21:23:22 GMT

Arggg! I've been trying for 2 days. Ready to pack it up and send it back to the store. Anyone solved this?

Re: Nest Doorbell Battery will not setup

Curtains — Wed, 29 Dec 2021 21:27:32 GMT

My unit was defective had to return at store for new one

Re: Nest Doorbell Battery will not setup

Darlene123 — Wed, 29 Dec 2021 21:28:18 GMT

Thanks for the heads up!

Re: Nest Doorbell Battery will not setup

Brad — Wed, 29 Dec 2021 21:40:24 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Doorbell Battery will not setup

Darlene123 — Thu, 30 Dec 2021 19:56:25 GMT

Gave it a day off. Started again. See issue. I've tried resetting. The light does not turn blue to allow me to continue setting this up.

Re: Nest Doorbell Battery will not setup

Brad — Wed, 19 Jan 2022 18:17:43 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Doorbell Battery will not setup

Darlene2022 — Wed, 19 Jan 2022 20:41:24 GMT

No. It turns out that I needed to have the metal plate attached or touching the back before it would mount.

Re: Nest Doorbell Battery will not setup

Brad — Thu, 20 Jan 2022 21:49:38 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.