topic Re: Lost one of nest cam (battery) camera due to "offline" issue. in Cameras and Doorbells

Lost one of nest cam (battery) camera due to "offline" issue.

Waterox — Wed, 29 Dec 2021 18:16:13 GMT

I woke up this morning to the news of my hardwired garage nest cam (battery) being "offline". Nest network seemingly kicked off one of my 9 nest cameras off my home network with this "offline" issue. Strange thing was that all my 8 other nest cameras (battery) were online and operational. I could see their live feeds so my Wifi are working. My garage cam is quite close to the router so it's not the signal strength that is the issue. Multiple factory resets did not allow me to re-add my garage camera.

One of many things I tried was setting up a new home and set up my garage cam there. This camera was successfully set up with the new home so it is not the camera that is being the problem.

I am trying to re-add my garage cam so many times already to no success. Does anyone have any tips?

Side note: I could try and remove all my cameras (including doorbell) and start re-installing all of them again but this is a long process that I'm trying to avoid.

Re: Lost one of nest cam (battery) camera due to "offline" issue.

Waterox — Thu, 30 Dec 2021 05:57:46 GMT

Hey folks, I want you to know that this problem now spreads to my (2nd gen) nest doorbell. It is also saying “offline” as the nest cam above. My google home app and iOS is updated to latest versions. I manually checked to them.

Re: Lost one of nest cam (battery) camera due to "offline" issue.

Waterox — Thu, 30 Dec 2021 06:10:59 GMT

So restarting my nest WiFi mesh network twice somehow “found” my nest doorbell camera. Now I still have the original problem of re-adding the dropped off nest cam. I still cannot add this camera back. I wished I tried restarting my mesh network before removing this device. 😕

Re: Lost one of nest cam (battery) camera due to "offline" issue.

Brad — Thu, 24 Mar 2022 17:43:47 GMT

@Waterox

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Have you tried to Factory Reset your camera that isn't adding back?

Best Regards,

Brad.

Re: Lost one of nest cam (battery) camera due to "offline" issue.

Brad — Mon, 28 Mar 2022 17:32:25 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Lost one of nest cam (battery) camera due to "offline" issue.

Waterox — Mon, 28 Mar 2022 20:06:57 GMT

I unplugged my hub max and started setting up this camera again. The result is still a fail. I think you can close this thread. I need to uninstall all cameras and reinstall them.

Re: Lost one of nest cam (battery) camera due to "offline" issue.

Brad — Tue, 29 Mar 2022 22:40:03 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.