topic Re: Add new cameras and doorbell in Cameras and Doorbells

Add new cameras and doorbell

Alexey — Thu, 30 Dec 2021 14:11:37 GMT

Hey Guys, I want to update you how I add a few new cameras. Month ago I bought 4 outdoor battery cameras and got big issue to set them up. I set up 1st camera but cannot set second one. Finally I deleted 1st camera install second, deleted second install 3rd, then deleted 3rd and install last one. Then I was able to add all my 4 Nest cameras back. Now I added one doorbell and 3 more cameras. Doorbell installation was no problem same as another two cameras, just added them. last camera gives same problem. I realized that last camera I installed has green light and not blue one how it should be. I had to remove camera from house, reset it via button on the back side (hold 5 seconds). Then Blue light came out so I was able to set up last one. This time it took me much less time than first time. I have 3 more cameras to install in near future, let's see what happens.

Re: Add new cameras and doorbell

MplsCustomer — Thu, 30 Dec 2021 17:07:29 GMT

If you search this forum for "assisting device", you'll find many other posts on this issue.

On this thread: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-cam-battery-asks-for-assisting-device/m-p/72594, Google Nest Support said yesterday (12/29/21): "We are still looking into this issue at this time" and suggesting looking at this thread, which has 100 replies "for some workarounds that have worked for some customers."

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-quot/m-p/35338

Re: Add new cameras and doorbell

Brad — Tue, 29 Mar 2022 16:14:41 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Add new cameras and doorbell

aatienza — Fri, 22 Apr 2022 04:05:35 GMT

Hey Alexey,

Chiming in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Archie

Re: Add new cameras and doorbell

aatienza — Sat, 23 Apr 2022 06:03:13 GMT

Hey Alexey,

Thanks for being here in the Google Nest Community.

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Thanks,

Archie

Re: Add new cameras and doorbell

Brad — Mon, 25 Apr 2022 18:20:06 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.