topic Video history not playing in Cameras and Doorbells

Video history not playing

FanilyGarcia — Fri, 31 Dec 2021 18:48:53 GMT

Video history not playing. Detects a person or motion but video is frozen and won’t load. I already tried to reboot my wifi. No issues with my Internet. Please help!

Re: Video history not playing

Jdtkand4 — Sat, 08 Jan 2022 13:05:54 GMT

I am having the same issues...did anyone help you?

Re: Video history not playing

Nikole00 — Sun, 09 Jan 2022 06:43:32 GMT

Same here

Re: Video history not playing

Brad — Wed, 30 Mar 2022 19:59:45 GMT

Hey there,

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Video history not playing

Brad — Mon, 04 Apr 2022 21:00:48 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Video history not playing

Randyu — Wed, 06 Apr 2022 00:47:08 GMT

I am having same problem

Re: Video history not playing

Brad — Wed, 06 Apr 2022 15:17:26 GMT

@Randyu

What troubleshooting steps have you taken?

Best regards,

Brad.

Re: Video history not playing

Randyu — Wed, 06 Apr 2022 16:57:21 GMT

I spent most of yesterday troubleshooting trough various recommendations of this and other help sites to no result. This morning I went through my account and discovered that, for some reason, Google did not renew my subscription. I setup and new subscription and I am back in business. Issue is resolved.

Re: Video history not playing

yoman — Tue, 12 Apr 2022 14:16:18 GMT

I too am having the same issue. Both on my iPad and iPhone. The video will play recordings initially. Then freezes. If I exit from the app and try again, I get the same result.

I have tried to uninstall the app from both devices- reinstall - but still have the same issue.

This started within the last month (April 2022).

Re: Video history not playing

Brad — Tue, 12 Apr 2022 16:27:11 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Video history not playing

Brad — Wed, 13 Apr 2022 19:31:17 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.