topic CAM not restarting in Cameras and Doorbells

CAM not restarting

dhearne — Sat, 01 Jan 2022 05:08:47 GMT

This is a post from another user “nester” and I can’t respond to the thread so I copied and reposted. I see a number of others have the same issue. This is a code issue and doesn’t seem that hard to fix ….

I'm a long time user of Nest products, and have had the cameras, thermostats (and more recently Protects) in several houses going back to before Google purchased the company in 2014. I have been a big fan, until now. I've moved again and recently bought all new Nest gear, including 2 outdoor cams. This is not a wifi issue. When the power goes out briefly, as it does often where I live, the cameras don't always come back online. It is an intermittent issue. All of my other wifi enabled products have no issue coming back online after power cycles. I have wired access points with 1 gig service and a strong signal inside and on the outside perimeter of my house. I now have to manually go to the offending camera and unplug the USB portion of the power cable. (You can not simply unplug the camera at the outlet). The cameras are professionally mounted through the wall, with no visible cabling. Needless to say, this is a hassle, requires a ladder and going into newly installed cabinets to find the cable. How am I expected to do this when out of town? Pointless to have cameras that have to be physically reset when the power goes out.Never, in all of my years of Nest camera ownership have I had this problem with my previous Nest cameras. (Don't even get me going about being forced onto Google's inferior user interface). Any thoughts, or should I just pitch my $700 and look for another product?

Re: CAM not restarting

Brad — Wed, 30 Mar 2022 21:19:14 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: CAM not restarting

Brad — Mon, 04 Apr 2022 21:03:27 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: CAM not restarting

Brad — Thu, 14 Apr 2022 19:58:54 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.