topic Re: nest doorbell not streaming to Samsung tv via smarthings in Cameras and Doorbells

nest doorbell not streaming to Samsung tv via smarthings

fatih252 — Thu, 18 Nov 2021 13:51:16 GMT

Hello,

I have a google nest hello and I linked this with Smartthings. The streaming is working fine if I check it via the IOS app but not via the app on my Samsung tv Q60. It says after loading to click on refresh again.

kr,

Fatih

Re: nest doorbell not streaming to Samsung tv via smarthings

J273 — Sun, 05 Dec 2021 15:40:57 GMT

I have the same problem.

Does anyone know a fix for this?

thanks

Re: nest doorbell not streaming to Samsung tv via smarthings

911fergie — Sun, 05 Dec 2021 16:01:11 GMT

Same here, all other cameras work and I get notifications but no feed in the SmartThings app on the Samsung TV

Re: nest doorbell not streaming to Samsung tv via smarthings

Brad — Fri, 17 Dec 2021 22:24:04 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: nest doorbell not streaming to Samsung tv via smarthings

fatih252 — Fri, 17 Dec 2021 22:25:58 GMT

Hello Brad,

the issue is still there for me.

kr,

Fatih

Re: nest doorbell not streaming to Samsung tv via smarthings

Oneilc01 — Sun, 19 Dec 2021 20:27:57 GMT

Same problem.

Re: nest doorbell not streaming to Samsung tv via smarthings

J273 — Sun, 19 Dec 2021 20:41:09 GMT

Same problem here

Re: nest doorbell not streaming to Samsung tv via smarthings

MrShah — Mon, 20 Dec 2021 19:14:56 GMT

And here

Re: nest doorbell not streaming to Samsung tv via smarthings

Brad — Mon, 20 Dec 2021 21:49:25 GMT

Hey folks.

My gut feeling is that this may be related to iOS 15 which is giving iOS users similar issues with their cameras. Restart your cameras again, and try to make sure that your devices are all up to date.

Best regards,

Brad.

Re: nest doorbell not streaming to Samsung tv via smarthings

MrShah — Mon, 20 Dec 2021 22:38:58 GMT

Hi Brad,

I don't have a iOS, i have a android phone. But the problem is the smartthings app on a samsung tv. The doorbell feed is not working on the TV.

Re: nest doorbell not streaming to Samsung tv via smarthings

Ryans — Tue, 28 Dec 2021 20:35:30 GMT

Any one found a solution to this yet?

Re: nest doorbell not streaming to Samsung tv via smarthings

Lisabooklady — Tue, 28 Dec 2021 22:13:19 GMT

I am experiencing a similar problem. I cannot get Smartthings to even recognize that the Nest Hello doorbell is there.

Re: nest doorbell not streaming to Samsung tv via smarthings

imjustafew — Wed, 29 Dec 2021 18:11:14 GMT

Same problem here. I can see the cameras and Nest Hello on my smarthings app on my phone and can see my other Nest cameras on the Samsung TV Smart things but the Nest Hello doesn't show me a preview or view. It pops up with a notification but no preview and then when I click it, I get a spinning circle and then it tells me to refesh. Doesn't matter whether I get there from the notification, via the smart things app and go directly to the cameraa (under Service) or scroll to the doorbell under Devices. It never shows me the view, always says I need to refresh

Re: nest doorbell not streaming to Samsung tv via smarthings

Shar — Thu, 30 Dec 2021 01:52:57 GMT

Same problem here.

Re: nest doorbell not streaming to Samsung tv via smarthings

Shishahalsing — Fri, 31 Dec 2021 22:10:26 GMT

I also have 5he same problem. I got nest doorbell and Samsung family hub refrigerator. I couldn't add the nest doorbell on Samsung smartthings app.

Re: nest doorbell not streaming to Samsung tv via smarthings

MrShah — Sat, 01 Jan 2022 12:56:50 GMT

Does nobody have a solution???

Re: nest doorbell not streaming to Samsung tv via smarthings

101uk — Thu, 06 Jan 2022 20:24:48 GMT

I have found a fix for my situation and it might help others. I have 3 nest cams and 2 of them would work through my TV but not the Nest Hello. I found the only difference in settings was the quality the Hello was set to, tunrs out it needs to be set to medium for it to show on the TV.

Re: nest doorbell not streaming to Samsung tv via smarthings

Oneilc01 — Thu, 06 Jan 2022 21:12:37 GMT

That totally worked!!! Thank you 🙏

Re: nest doorbell not streaming to Samsung tv via smarthings

Ryans — Thu, 06 Jan 2022 21:15:26 GMT

Hi @101uk I have just dropped my nest hello quality to medium and low and behold it works.

Thank you for you help.

Let's hope this is addressed by Google/ nest and smarthings as realistically I would like to run high quality in the future. How can we log this formally?

Re: nest doorbell not streaming to Samsung tv via smarthings

Ryans — Thu, 06 Jan 2022 21:16:09 GMT

Hi @101uk I have just dropped my nest hello quality to medium and low and behold it works.

Thank you for you help.

Let's hope this is addressed by Google/ nest and smarthings as realistically I would like to run high quality in the future. How can we log this formally?