topic Re: Battery camera and battery doorbell keeps going offline in Cameras and Doorbells

Battery camera and battery doorbell keeps going offline

debbann — Fri, 07 Jan 2022 03:17:52 GMT

I have two outdoor nest cameras (battery) and a video doorbell (battery) that have been working fine for several months. They went offline and I had to do a factory reset to get them connected to Wifi. They were working fine all day and suddenly they are offline again. Ugh!

Re: Battery camera and battery doorbell keeps going offline

gmc1 — Fri, 07 Jan 2022 11:29:30 GMT

Same thing is happening to my doorbell camera. Says offline and its been working for months. Tried powering off and on again. No change.

Maybe some issues at Google?

Re: Battery camera and battery doorbell keeps going offline

Zoomlenz56 — Fri, 07 Jan 2022 14:19:11 GMT

Same issue here. Nest Doorbell only 5 months old ( This replaced nest Hello which broke for the second time). New Doorbell kept going offline. Now it won't factory reset only green light emits. I checked voltage even changed the power supply. Wifi signal is good. Google chat not available. Trying to sent back Doorbell for warranty repair. FRUSTRATING!!!!

Re: Battery camera and battery doorbell keeps going offline

Brad — Wed, 12 Jan 2022 22:05:38 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Battery camera and battery doorbell keeps going offline

debbann — Sat, 15 Jan 2022 18:05:47 GMT

There were no solutions offered.

Re: Battery camera and battery doorbell keeps going offline

Brad — Mon, 17 Jan 2022 18:34:25 GMT

Hey folks,

I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:

Your camera will forget your Wi-Fi network name and password.
Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
Any custom camera settings will revert to default settings.
If you want to save any video footage, before you factory reset, create video clips or timelapses and download the files to your phone or computer.
If you have a Nest Aware subscription and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.

Re: Battery camera and battery doorbell keeps going offline

aatienza — Fri, 22 Apr 2022 22:10:44 GMT

Hey folks,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie