topic Re: No Access to New Nest Cameras via PC in Cameras and Doorbells

No Access to New Nest Cameras via PC

hadentro — Fri, 07 Jan 2022 08:25:23 GMT

Recently purchased 2 Nest Cam (battery) and installed them with no issues. Registered them via the Google Home App on my Android device and am able to stream via my device.

There was an incident on my street regarding a theft, and so I wanted to check the footage through my PC. Come to find out that the Google Home App, and therefore my ability to stream the video footage, is not supported on PC.

This is a significant product gap from the original nest platform, which you could access from any device that had access to the internet.

Is there any intent to add support for PC streaming of video footage?

Re: No Access to New Nest Cameras via PC

Dave7 — Fri, 07 Jan 2022 14:55:00 GMT

Hello, I am also looking for information on this. I found this short blurb (see below) on the subject but can't find or get any definative information on the topic. Even had a discussion with Google support with no help.

"As detailed, at some point in 2022 a new desktop experience will be available to Google Home users, allowing Nest camera and doorbell owners to view and control feeds from a computer, not just the app on their phones.Sep 29, 2021"

Re: No Access to New Nest Cameras via PC

CenturionPrime — Wed, 19 Jan 2022 18:15:24 GMT

There is no update yet. This is my conversation with Google asking them about Web Browser access to their Nest Cam Battery.

Re: No Access to New Nest Cameras via PC

Brad — Wed, 30 Mar 2022 21:02:42 GMT

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

Re: No Access to New Nest Cameras via PC

CenturionPrime — Wed, 30 Mar 2022 23:52:40 GMT

If this is the official and permanent response, let me tell you that I will never buy a nest product again. "We wanted to create an integrated experience" while removing features that existed 10 years ago, is a joke with the worst punchline.

**bleep** nest

Re: No Access to New Nest Cameras via PC

Brad — Thu, 31 Mar 2022 15:22:34 GMT

@CenturionPrime

I am sorry to hear that you do not agree with my statement. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app

At the top right, tap your account.
Tap Feedback

tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, at the top right corner, tap Send

If you need anything else, please let me know.

Best regards,

Brad.

Re: No Access to New Nest Cameras via PC

Brad — Mon, 04 Apr 2022 21:11:12 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.