topic Re: Cannot view shared video? in Cameras and Doorbells

Cannot view shared video?

JohnF — Wed, 25 Aug 2021 16:44:26 GMT

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Original poster: West Coast Flying Trapeze

We have nest cams to show our gym space so parents can watch from their phones (vs coming in). I am testing it out on my iphone. I can get link, put in the password, but it says to update the browser or use a different one. I changed browsers from Safari to Chrome, same result. I was wondering how it is possible to allow people to watch our shared stream on their phones?

Thank you heaps, I appreciate your time and energy.

Re: Cannot view shared video?

JohnF — Wed, 25 Aug 2021 16:44:51 GMT

Hello West Coast Flying Trapeze.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can imagine this has been a frustrating situation for you! I have a great article that goes over sharing access to family members that should clear up this issue you're having. You can find the link here. Please let me know if you need further assistance.

-from Brad C.(Community Specialist)

Re: Cannot view shared video?

chewy — Wed, 08 Sep 2021 20:27:34 GMT

Hello JohnF.

I'm having the same problem. The original question specifically mentioned the error message saying "to update the browser or use a different one". The user mentioned using different browsers on his phone but still the same problem. You responded by pointing to a link to the general instructions on "family sharing." It will be helpful if you provide some help to address the specific problem by the user. Is it true that the watching a shared feed won't work if accessed from a mobile device because the Nest streaming video require "Flash" which won't work on mobile devices?