topic New phone in Cameras and Doorbells

New phone

Dupree007 — Sat, 08 Jan 2022 19:20:31 GMT

I’ve had the doorbell for a couple of years. I got a new phone and now it says the doorbell is connected to a different account??

super frustrating

Re: New phone

EmptyNester — Sun, 09 Jan 2022 02:54:33 GMT

Most likely your doorbell is registered to a different email address. Do you use more than one email address that you may have used when you activated the doorbell?

Re: New phone

Brad — Thu, 13 Jan 2022 21:14:23 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: New phone

Brad — Mon, 17 Jan 2022 18:32:58 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: New phone

aatienza — Mon, 25 Apr 2022 23:07:47 GMT

Hey Dupree007,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie