topic Re: Nest camera offline with a green light. in Cameras and Doorbells

Nest camera offline with a green light.

MaxDunn — Sat, 18 Dec 2021 21:43:50 GMT

Installed unit, it worked for about a month and then went offline a couple weeks ago, just on it's own. No network outage, nothing. Just *poof* offline. Powered cycled the unit and it came back on for about an hour then went offline again. Has been offline since.

Troubleshooting so far -- (Have done all this today so far)

Power-cycled the unit and router. -- Rest of house sees WIFI no issue. Nest green light went off, came back on.

Replaced the transformer. -- Was an older 10v, checked new transformer for voltage.

Factory reset the unit, removed from app, -- Green light went out, waited a few seconds, came back on. Now I cannot add the nest back in as the app can never connect to it.

Unit is not cold, is not hot, has a steady green light at the top and nothing else.

Re: Nest camera offline with a green light.

TireDoctor1 — Sun, 09 Jan 2022 23:21:51 GMT

I have the same problem it suck when you pay $200.00 for a camera and this happens

Re: Nest camera offline with a green light.

MaxDunn — Mon, 10 Jan 2022 15:59:59 GMT

Fixed by google replacing it. A 1 month old defective unit replaced with a $40 refurb -- champ warranty there. Oh well.

Re: Nest camera offline with a green light.

Brad — Wed, 09 Mar 2022 19:32:56 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Nest camera offline with a green light.

Brad — Thu, 10 Mar 2022 17:59:49 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.