topic Re: Manual Away Not Working in Cameras and Doorbells

Manual Away Not Working

dchoule01 — Sun, 28 Nov 2021 01:43:28 GMT

I do not use Home/Away Assist to automatically determine if I'm home or not, I use the main Home/Away buttons on the webpage or phone app to switch manually. I have each camera set so that they do not use Home/Away Assist to decide when I'm home. This works 90% of the time but occasionally the cameras stop obeying the manual Home/Away buttons. For instance right now I click Away and the cameras do not come on. I can go into each camera and turn them on with their own Camera On button, but without that they won't come on. I can then change the main button to Home and they do not turn off unless I use each camera's individual Off button. This happens rarely, last time was maybe a year ago, so I don't remember how/what I did to fix this. Does anyone know how to get these cameras re-linked to the main Home/Away button again?

Re: Manual Away Not Working

sfsfsf — Sun, 28 Nov 2021 21:09:20 GMT

Home and Away doesn't turn off and on the camera respectively for a few days already.

Re: Manual Away Not Working

dchoule01 — Tue, 30 Nov 2021 20:20:45 GMT

Not entirely sure what you're saying, when I use the manual Home/Away circle buttons on the website or phone app it switches to the correct mode within a few seconds.

My problem is not a delay, it's that 2 of my 3 cameras do not obey the mode. 1 camera works fine, so it's not my app or my wifi and my settings are correct, it's just 2 cameras are misbehaving.

Re: Manual Away Not Working

sfsfsf — Tue, 30 Nov 2021 20:50:39 GMT

When I switched to Home from the app on my iPhone, the camera remains on. It used to turn off the camera within a few seconds, but it doesn't now.

Re: Manual Away Not Working

Brad — Mon, 10 Jan 2022 23:50:36 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Manual Away Not Working

Brad — Thu, 10 Feb 2022 20:50:32 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Manual Away Not Working

Brad — Mon, 14 Feb 2022 17:21:31 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.