topic Re: Nest doorbell camera in Cameras and Doorbells

Nest doorbell camera

Piro — Mon, 15 Nov 2021 20:34:12 GMT

My camera seems to be stuck in zoom and I can’t zoom out. When I open the app I can initially see the correct scope and it quickly goes to the zoomed in angle and I can’t see the entire picture. Any help is appreciated!

Re: Nest doorbell camera

Brad — Fri, 10 Dec 2021 20:51:58 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest doorbell camera

brav — Mon, 13 Dec 2021 19:31:17 GMT

Hi I am also having a similar issue and would appreciate any help as well.

Thank you

Re: Nest doorbell camera

GarrettDS — Tue, 11 Jan 2022 21:53:54 GMT

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Nest doorbell camera

brav — Tue, 11 Jan 2022 21:56:38 GMT

Hi yes, the camera on the app still seems to be zoomed in when in live view.

Re: Nest doorbell camera

Brad — Tue, 18 Jan 2022 17:58:46 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest doorbell camera

brav — Tue, 18 Jan 2022 22:00:03 GMT

hi yes i still need assistance

Re: Nest doorbell camera

Brad — Fri, 21 Jan 2022 19:26:02 GMT

@brav

Do you use the save device to zoom in? I ask, because I saw someone with the same issue on a similar thread, state that they zoomed back in on their wifes phone, and reset the doorbell and it was fixed. Maybe give that a go, and then force close the app, restart the device and then check and see again.

Best regards,

Brad.

Re: Nest doorbell camera

Brad — Fri, 04 Feb 2022 18:18:21 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.