topic Re: Nest Hello Doorbell Ringtone has disappeared in app settings in Cameras and Doorbells

Nest Hello Doorbell Ringtone has disappeared in app settings

Bejay — Wed, 05 Jan 2022 19:44:11 GMT

I changed my doorbell tone to a Christmas theme but I appear to have lost the option to change it back has something changed in the app

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

MplsCustomer — Wed, 05 Jan 2022 20:22:57 GMT

@Bejay

Google Nest apparently removes the option in our Google Nest app when the holiday is over. When it's available, it appears under Device Options under Settings. (I found this on another site.) Their site says Google Nest changes it back to "Ding Dong" automatically when the holiday is over.

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

Lostinlinix — Thu, 06 Jan 2022 16:43:40 GMT

thats the issue, mine is stuck at winter and i cant change it back

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

MplsCustomer — Thu, 06 Jan 2022 16:48:42 GMT

@Lostinlinix

Google Nest must have a bug on their server, then. Google Nest Help (https://support.google.com/googlenest/answer/9231819?hl=en#zippy=%2Cdoorbell-theme) claims this:

"After the holiday, your doorbell automatically goes back to the default tone, and the seasonal theme disappears in the app."

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

Rubes — Sun, 09 Jan 2022 04:47:21 GMT

Tried a restart?

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

Brad — Tue, 11 Jan 2022 22:28:45 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

Dobbo — Wed, 12 Jan 2022 18:01:21 GMT

Brad,

my doorbell is stuck in winter mode can you advise how I get back to standard doorbell chime?

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

MplsCustomer — Wed, 12 Jan 2022 18:08:36 GMT

@Brad

Can you advise how users can get back to the standard doorbell chime (from the "Winter" or "Christmas" theme) since the "Doorbell theme" was removed recently but Google Nest apparently failed to reset their doorbells back to the standard theme?

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

Bejay — Wed, 12 Jan 2022 18:25:33 GMT

Turned mine off for a few minutes then back on and it’s reset itself.

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

Dobbo — Wed, 12 Jan 2022 19:00:43 GMT

How did you manage to switch it off, using the software or actual disconnect

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

Bejay — Wed, 12 Jan 2022 19:12:24 GMT

Switch it off

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

Dobbo — Wed, 12 Jan 2022 22:24:30 GMT

Cool thank you I will give it a try over the weekend

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

Brad — Wed, 12 Jan 2022 22:31:01 GMT

Hey y'all,

Thank you for all of your patience while dealing with your missing doorbell chime! Have all of you made sure that you have fully restarted your devices first? I would like you to try to restart it first.

Best regards,

Brad.

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

Brad — Mon, 17 Jan 2022 17:56:06 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Hello Doorbell Ringtone has disappeared in app settings

Brad — Tue, 18 Jan 2022 18:21:24 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.