topic Re: Themes are missing in Cameras and Doorbells

Themes are missing

lRonaldl — Sun, 09 Jan 2022 07:21:00 GMT

I recently purchased the nest hello(wired) however when i go into the settings page of the doorbell within the nest app the themes button seems to be missing I've read a few posts from people having the same issue in the past and that a hard reset might help but after trying and resetting it it still didn't show up.

Hello software: 4110054

Re: Themes are missing

MplsCustomer — Sun, 09 Jan 2022 17:44:48 GMT

@lRonaldl

Google Nest simply removes the "Doorbell theme" option from the Google Nest app when Google considers the holiday is over: https://support.google.com/googlenest/answer/9231819?hl=en#zippy=%2Cdoorbell-theme

Re: Themes are missing

LMC66 — Thu, 13 Jan 2022 10:57:40 GMT

I don't see any doorbell theme option at all in my next app menu for the 2 new wired doorbells. All this money and I'm stuck with one ring sound? This makes no sense to me.

Re: Themes are missing

LMC66 — Thu, 13 Jan 2022 11:00:16 GMT

Not looking for holiday theme. Looking for ANY theme.

Re: Themes are missing

MplsCustomer — Thu, 13 Jan 2022 16:38:42 GMT

The "Doorbell theme" option is only available in the Google Nest app during holidays, after which Google Nest again removes it. See this post thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-Ringtone-has-disappeared-in-app-settings/m-p/82092

Re: Themes are missing

Brad — Thu, 13 Jan 2022 17:10:41 GMT

Hey folks,

Thank you for all of your patience! I hope that From what we have seen, Restarting your Nest Hello should reset your chime theme if it is stuck on the Winter theme. Please try to restart it if you haven't. This is not a Factory Reset, just a restart. Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

Re: Themes are missing

Brad — Mon, 17 Jan 2022 18:32:36 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Themes are missing

Brad — Tue, 18 Jan 2022 18:39:03 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.