topic Re: Wall plate in Cameras and Doorbells

Wall plate

Darlene69 — Mon, 13 Dec 2021 23:32:37 GMT

Hello - we have the same issue as the poster copied below . Is it possible to order a replacement part ? Thank you

Re: Wall plate

Brad — Mon, 13 Dec 2021 23:47:18 GMT

I am sorry to hear that you are having this issue with your Nest Hello (wired). I would like to know what troubleshooting steps you have done to look into this further? Are you missing this wall mount when you purchased the doorbell?

Best Regards,

Brad.

Re: Wall plate

Darlene69 — Tue, 14 Dec 2021 00:28:42 GMT

Thanks for replying so quickly . We have the wall plate but the top clip that the unit hooks onto is partially broken so it doesn’t hold the nest unit in place so we used gorilla tape to hold the top part in .

Re: Wall plate

Brad — Thu, 13 Jan 2022 22:59:51 GMT

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked.

Best Regards,

Brad.