topic Re: Reset and reconnect doorbell in Cameras and Doorbells

Reset and reconnect doorbell

Franck1 — Sat, 15 Jan 2022 20:07:02 GMT

Hi there !

I’ve reset my wifi network and managed to reconnect all my devices with the exception of the doorbell.
My Google home it keeps saying that something went wrong and I need to reset the device. I did this a few times but nothing changes.
Can you please help further?

Thank you !

Franck

Re: Reset and reconnect doorbell

Isa1133 — Sat, 15 Jan 2022 20:22:01 GMT

I’m having the same exact issue. Following to see if you get an answer.

Re: Reset and reconnect doorbell

DebWil — Sat, 15 Jan 2022 20:37:52 GMT

I cannot connect any of my cameras or the doorbell. Get up to the connecting part and tells me unable to connect. Please help

Re: Reset and reconnect doorbell

Jack4 — Sat, 15 Jan 2022 22:27:58 GMT

I’m having the same problem. About to take my $1k+ worth of google devices back to the store and get something different. Just sux that I’ve already drilled holes.

Re: Reset and reconnect doorbell

Jack4 — Sat, 15 Jan 2022 22:30:02 GMT

I’ve tried reconnecting, rebooting, restarting WiFi, uninstalling and reloading, etc. nothing works and this has been ongoing for over a week.

Re: Reset and reconnect doorbell

Jack4 — Sun, 16 Jan 2022 19:56:18 GMT

So, after researching and trying everything I could find/think of to fix on my own, I called customer service at google for help. They were nice but only recommended what I could find on the internet. 2 hours and 36 minutes later, they ended the call with “we’ll just have support call you back”. Still waiting on that call…I have a battery doorbell, two outdoor battery cameras, 2 speakers, and a thermostat. Really don’t want to go through the hassle of taking them all back. But if I just wanted a non-operational thief “deterrent” then I would recommend something much cheaper with regards to the cameras. Speakers are still working nicely but I’m reluctant to install the thermostat based on the camera experience. This has been ongoing for weeks btw. Everything else (non-google) that is connected to my internet is working fine.

Re: Reset and reconnect doorbell

Franck1 — Tue, 18 Jan 2022 10:30:50 GMT

Hey @User123456 !

anyone here to help please ??

this is so frustrating !
or is your material just faulty??

please reply As quick as possible to this thread !

Re: Reset and reconnect doorbell

Jack4 — Wed, 19 Jan 2022 01:22:53 GMT

So, it seemed to work after these steps. Factory reset the camera, restart the app, make sure your internet connection on your connecting device is 2G (not 5G), reboot modem and router, repeat the connection steps with barcode (repeat again if it doesn’t connect using the connection code on the device which is 6 digits).

Re: Reset and reconnect doorbell

SB43 — Sat, 05 Mar 2022 19:49:04 GMT

Had the same issue. Was able to reset it in order to reconnect it through google home via poking the pin hole on the back for 12 second.

That will get it back to blinking blue after a full reset

nsert and hold the pin (you can use an unfolded paperclip or a thumbtack):
- At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
- At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
Release the button. Your doorbell will restore to its factory settings.

Re: Reset and reconnect doorbell

CABRooney — Sat, 11 Mar 2023 14:57:59 GMT

I can't thank you guys (Jack4 and SB43)!!!! What a freakin headache!

Re: Reset and reconnect doorbell

Brad — Wed, 15 Mar 2023 15:55:42 GMT

Hey there,

Thanks for bringing this up to me, I'd love to take a look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Reset and reconnect doorbell

EmersonB — Sat, 18 Mar 2023 22:53:58 GMT

Hey everyone,

@CABRooney, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Brad.

Thanks,
Emerson

Re: Reset and reconnect doorbell

Dan_A — Mon, 20 Mar 2023 01:39:41 GMT

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Regards,

Dan