topic Re: Live video unavailable in Cameras and Doorbells

Live video unavailable

Oznest — Sat, 04 Dec 2021 02:38:31 GMT

I purchased a Nest indoor wired camera, which I installed today. Unfortunately, when I go into
the Google Home app, to view it, I get the message 'Live video unavailable'

Interestingly, I receive notifications and can actually view videos in history but not live.
I have 2 gen 1 Nest indoor cameras, 1 gen 1 outdoor Nest camera and 1 gen 1 Nest Hello, all
which work and I can view in both the Nest app and Google Home.

I have tried reinstalling, resetting the camera and moving the camera around the house in case it was wifi related but
to no avail.

Any advice would be greatly appreciated!

Re: Live video unavailable

SteveM1 — Sat, 04 Dec 2021 04:19:06 GMT

I had the same issue last night. I turned off the camera through the app with the 3 dot menu I believe, and turned it back on; it solved the issue.

Re: Live video unavailable

Oznest — Sun, 05 Dec 2021 01:57:14 GMT

Thanks - just tried that unfortunately didn’t work.
I have an iPhone and a Samsung Note and it doesn’t work on either, so that eliminates phone/app.

Re: Live video unavailable

Jc2 — Sun, 05 Dec 2021 21:48:43 GMT

Having same issue

Re: Live video unavailable

Oznest — Mon, 06 Dec 2021 04:21:08 GMT

So, by going into the Google Home app and deselecting the 2 options under ‘Preferred Activities’ within wifi, has thankfully resolved the issue!

Re: Live video unavailable

Jc2 — Mon, 06 Dec 2021 14:22:41 GMT

This did not fix the issue for me

Re: Live video unavailable

HNA — Mon, 13 Dec 2021 08:34:16 GMT

Where can I find this tab. I can’t find the Wi-Fi tab

Re: Live video unavailable

Oznest — Mon, 13 Dec 2021 08:42:44 GMT

I believe this only shows if you have Google Nest Wifi Mesh Router?

Re: Live video unavailable

HNA — Mon, 13 Dec 2021 08:43:58 GMT

I don’t have the nest router…

Re: Live video unavailable

sandeshshet — Fri, 24 Dec 2021 02:19:06 GMT

This worked for me, have to select wifi option from home screen. Was looking for wifi option within camera

Re: Live video unavailable

Oznest — Fri, 24 Dec 2021 02:33:06 GMT

Yes, apologies, I should have mentioned that - you can find it on the main page inthe Google Home app.

Re: Live video unavailable

Jc2 — Fri, 24 Dec 2021 03:01:46 GMT

Yeah that does not fix it for me unfortunately

Re: Live video unavailable

sandeshshet — Fri, 24 Dec 2021 09:33:22 GMT

Well, my partner whom I share my account with still can't see the live feed. She can see the camera nothing on it. States offline.

She is using iPhone and Google home app

Re: Live video unavailable

Ceriksson — Wed, 12 Jan 2022 00:17:31 GMT

I also just experienced this problem. I was for some reason able to resolve it by going into the camera settings and reducing the video quality and also stopping and restarting the camera in the app. I am using gigabit fiber internet on a WiFi 6 mesh network so throughput not the issue however may have been caught in some type of comms issue.

Previous to the problem occurring I had the feed showing on my phone for an extended period of time which perhaps may have caused a feed issue to the cloud then to the app and my devices (pixel 5 and nest hub)???

Re: Live video unavailable

PJG2F — Sun, 16 Jan 2022 12:56:49 GMT

I have just had this issue, I managed to solve it by removing the device from my Google Home app, and re-adding it. Not ideal, but it worked.

Re: Live video unavailable

Brad — Mon, 17 Jan 2022 17:10:16 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Live video unavailable

sandeshshet — Tue, 18 Jan 2022 23:40:46 GMT

Hi Brad,

The camera still shows offline to my partner on her iphone. I am able to see it on my pixel device.

The fact that she can see the camera means she is able to see the devices I have added. However live feed is still a mystery.

Any pointer?

Cheers

Re: Live video unavailable

moricarto — Wed, 19 Jan 2022 03:06:53 GMT

I am having this exact same issue! My wife can see the cameras but can't view the feed. Only I can view the feed

Re: Live video unavailable

moricarto — Wed, 19 Jan 2022 03:18:59 GMT

This did not work for me

Re: Live video unavailable

Brad — Wed, 19 Jan 2022 18:13:31 GMT

Hey folks,

Thank you for your patience! Still looking into this issue as far as I'm aware, so do your best to follow fellow Community Members fixes that have worked for them. I would always suggest Restarting the device first, check your updates and wifi etc. and try to check the video quality settings like @Ceriksson was suggesting. Please let me know if you need further assistance, or have any fixes that worked for you until the issue is fixed.

Best regards,

Brad.