topic Re: Home/Away Assist not working on IOS devices in Cameras and Doorbells

Home/Away Assist not working on IOS devices

OCruzg7 — Wed, 01 Dec 2021 12:13:29 GMT

Just recently Home/Away is not shutting off internal cameras as configured. At this time I'm also unable to turn off the cameras manually thru the Google Home app. All these functions have been working until the last couple of days.

I have unplugged and reconnected the cameras along with the mobile device used.

Any ideas?

Thx,

Re: Home/Away Assist not working on IOS devices

RGS — Wed, 01 Dec 2021 14:02:17 GMT

Same problem exactly. Hoping for an answer

Re: Home/Away Assist not working on IOS devices

BG — Wed, 01 Dec 2021 14:51:12 GMT

I am not an iOS expert, but could there been a permission change? Nothing would suddenly stop for no reason, and I have 6 Nest Cams, and do not have an issue. I do know that certain permissions are required for the Home/Away routine (location/presence sensing), and just wondered if that got reset after a period of time. However, you should still be able to manually turn one on or off. Is there an error message?

Re: Home/Away Assist not working on IOS devices

fruos — Wed, 01 Dec 2021 19:19:14 GMT

Same issue. Tried everything. App says I am home but camera will not turn off or turn on when I leave. Hoping for an update to the app.

Re: Home/Away Assist not working on IOS devices

Brad — Thu, 20 Jan 2022 23:46:38 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

P.S Thanks for your help, @BG!

Re: Home/Away Assist not working on IOS devices

Brad — Mon, 24 Jan 2022 19:08:41 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.