topic Re: Nest cam stuck in zoom out in Cameras and Doorbells

Nest cam stuck in zoom out

Gbwheeler — Mon, 29 Nov 2021 00:11:39 GMT

I'm attempting to reset my zoom guy my kid's room where we use our Nest as a sleep monitor. I zoomed the camera out and I can pinch in and hit the zoom button, but the actual field of view doesn't change while the icon in the Nest app does as if it had zoomed in. First time this popped up and I use the app all the time.

Re: Nest cam stuck in zoom out

Sylvax — Tue, 30 Nov 2021 10:30:52 GMT

I'm having the exact same issue with my Nest Outdoor Camera which is also used as a sleep monitor. My baby slept in our room so we didn't need it, but now we're gradually moving her to her own room I really need enhanced zoom. So I tried setting it up a couple of times on my Pixel, my Chromebook and my desktop PC but it's not working. The enhanced zoom button says it's zoomed, but the image stays stuck on the unzoomed view. I also never stumbled upon this problem until now. Very annoying.

Re: Nest cam stuck in zoom out

PvZ — Tue, 30 Nov 2021 18:19:09 GMT

Same here, but the other way around. It’s stuck in zoomed in mode. Can’t for the life of me zoom out ( [-] icon not present only the [+] icon )

Re: Nest cam stuck in zoom out

MrThing — Tue, 30 Nov 2021 19:18:15 GMT

Same issue. Im zoomed in and I can not zoom out. I looked in both the ios app and website. The zoom slider is on "-" magnify glass and the "[+]" is disabled.

I power cycled the camera and its still stuck. I do not want to delete and add the camera back.

The funny part is that now I have super zoom. I can zoom on the current zoomed mode.

BTW, I have 4 other cameras and they are ok,

Re: Nest cam stuck in zoom out

Gbwheeler — Wed, 01 Dec 2021 13:34:53 GMT

Well the good news is it worked on my computer so might be a compatibility issue with my phone

Re: Nest cam stuck in zoom out

Sylvax — Wed, 01 Dec 2021 13:52:00 GMT

That's good! I got it fixed too but had to power cycle the camera a few times. Also make sure your Nest app is up to date. That is what Nest support suggested checking.

Re: Nest cam stuck in zoom out

Annie1 — Wed, 01 Dec 2021 23:32:39 GMT

I’m having the same issue that just started on Sunday. I’ve got 5 cameras and some are fine. I have the issue on multiple devices.

Re: Nest cam stuck in zoom out

MrThing — Thu, 02 Dec 2021 18:56:40 GMT

Strange. The camera just "magically" fixed itself.

I tried reboot it multiple times, and nothing changed.

Then all of a sudden with no intervention from me, last night the camera unzoomed itself, turned off night vision, and then turned night vision back on a couple minutes later.

And has been working properly since then.

Re: Nest cam stuck in zoom out

Annie1 — Thu, 02 Dec 2021 20:01:31 GMT

I just checked mine and everything is working again too. Definitely something on the server side.

Re: Nest cam stuck in zoom out

ForlornHope — Sat, 11 Dec 2021 18:32:25 GMT

Just fixed mine today, the [-] icon seems to only appear for the user who zoomed in. The icon was missing for my dad and I, but found it was present on my mom's phone. She ended up being the one who zoomed in.

Re: Nest cam stuck in zoom out

ForlornHope — Sat, 11 Dec 2021 18:34:33 GMT

Probably same thing as mine, I tried rebooting as well to no avail. The [-] icon seems to only appear for the user who zoomed in. Most likely whoever zoomed in finally hit the [-] button on their phone. Super frustrating it's only available to whoever changed the zoom angle.

Re: Nest cam stuck in zoom out

Joyful — Thu, 16 Dec 2021 18:41:27 GMT

Thank you so much! Totally fixed my same problem you’re the best!!!

Re: Nest cam stuck in zoom out

ForlornHope — Thu, 16 Dec 2021 18:44:44 GMT

Glad it helped!

Re: Nest cam stuck in zoom out

MrThing — Thu, 16 Dec 2021 19:31:57 GMT

I was the one that zoomed in with the app. I did not see the zoom icon and I was stuck in super zoom.

Re: Nest cam stuck in zoom out

Brad — Thu, 13 Jan 2022 23:34:41 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest cam stuck in zoom out

Brad — Mon, 17 Jan 2022 18:51:06 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest cam stuck in zoom out

rbhamilton59 — Tue, 18 Jan 2022 15:54:17 GMT

Came here looking for help on this exact issue. My wife zoomed in on her iPad and all our devices were suddenly zoomed in. She eventually zoomed back out on that same iPad and it fixed all our devices. I guess "you broke it - you fix it" is the rule.

Re: Nest cam stuck in zoom out

Brad — Tue, 18 Jan 2022 17:53:20 GMT

Hi there,

Seeing as there may be a workaround now by making sure to zoom out of the same device you zoomed in on, I am just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest cam stuck in zoom out

MrThing — Tue, 18 Jan 2022 18:08:44 GMT

Thats not a solution and also, if that is the solution, then thats a bug and needs to be fixed.

Come on. Thats lazy.

Re: Nest cam stuck in zoom out

Brad — Tue, 18 Jan 2022 18:38:22 GMT

@MrThing

I wasn't stating this was a solution. We are well aware of this issue and are looking into it. It's just a recommendation of what worked for someone else, so we support and share that feedback given by community members.

Best regards,

Brad.