topic Re: Next Hello NC023 Error in Cameras and Doorbells

Next Hello NC023 Error

aymay — Fri, 21 Jan 2022 20:36:06 GMT

Trying to set up nest hello, when it comes to connect I get the NC023 Bluetooth code. I already went through the trouble shooting process on Google nests site and nothing worked. Tried three different phones.

Re: Next Hello NC023 Error

vatertime — Fri, 21 Jan 2022 20:59:12 GMT

oh man, i know its too little too late, but you should have stayed away from their camera products. ESPECIALLY any doorbells.

Re: Next Hello NC023 Error

aymay — Fri, 21 Jan 2022 21:04:27 GMT

I had no idea 😩 hope I can return it and get my money back because I spent way too much for it not to work

Re: Next Hello NC023 Error

vatertime — Fri, 21 Jan 2022 21:07:47 GMT

me too. unfortunately mine is 3 years old now so they wont help me. its a 300 dollar brick. if you can return it i would.

Re: Next Hello NC023 Error

MplsCustomer — Sat, 22 Jan 2022 01:05:13 GMT

@aymay

I'm assuming Bluetooth turned on on your IOS mobile device and your IOS mobile device is close to your Nest Hello doorbell. Sometimes, when setting up Nest devices, we've had to use our iPad instead of an iPhone. Are you on the latest version of the Google Nest app? Do you have other Nest products installed? If so, can you move the Nest Hello doorbell close to that device? (The Nest app now tries to get the SSID and password from another Nest device so you don't have to enter it.)

(We have 3 Nest Hello doorbells and are happy with them [but then, we didn't encounter the NC023 error either]).

I assume you tried the troubleshooting steps listed here:

https://support.google.com/googlenest/answer/9240048?hl=en#bluetooth_connection_problem&zippy=%2Cnc-errors%2Ctroubleshooting

Re: Next Hello NC023 Error

SteveT1 — Fri, 04 Feb 2022 05:28:38 GMT

Hey everyone,

Thanks for the help @MplsCustomer. It's been some time since this thread was updated. Does anyone still need assistance?

Best,

Steve

Re: Next Hello NC023 Error

SteveT1 — Sat, 05 Feb 2022 06:04:04 GMT

Hey everyone.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,

Steve