topic Re: Nest Hello not booting up properly in Cameras and Doorbells

Nest Hello not booting up properly

rhume — Tue, 28 Dec 2021 16:58:41 GMT

Hi, I am trying to install a Nest Hello wired video doorbell. The doorbell is wired to an 18V video doorbell specific supply. It powers on and the blue light pulses a number of times then it turns off and the small green LED flashes and the whole process starts again. It is almost as if it keeps rebooting. It will not connect to the nest software on my phone via bluetooth. I can also not reset the doorbell using the small hole on the back and the big button. It just turns off and then starts going through the same routine again. It never makes a noise to show it has reset. Any help appreciated.

Re: Nest Hello not booting up properly

Enrico_Falcone — Thu, 30 Dec 2021 13:46:25 GMT

Hi, I have the same behavior on my Nest Hello. Postning to follow the thread. If you solve it please let me know. I am suspecting a HW issue with the Nest Hello.

Re: Nest Hello not booting up properly

rhume — Fri, 31 Dec 2021 22:45:22 GMT

Was on the chat with the engineer's. They kept taking me through all the things to try to connect the doorbell to the nest app even though I told them it was not behaving as it was supposed to on boot up. In the end they told me to use another phone for set up. This does not work either. Suspect that the unit is broken from new.

Re: Nest Hello not booting up properly

Brad — Mon, 03 Jan 2022 21:53:25 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Hello not booting up properly

Enrico_Falcone — Tue, 04 Jan 2022 15:21:16 GMT

Hi, I still need assistance to solve this issue. To me it this matter seems unsolvable but I hope on your magic skills.

Best Regards

Erik

Re: Nest Hello not booting up properly

Brad — Tue, 04 Jan 2022 18:21:48 GMT

Hey folks.

I am sorry to hear that you are still having the same issue. I would suggest possibly try adding it to a new home first, then you can delete it after and then add it to the correct Home. I have seen that happen with a similar issue and it seemed to work for other users. Factory Resetting the device may help even if it is brand new.

Best regards,

Brad.

Re: Nest Hello not booting up properly

rhume — Tue, 04 Jan 2022 21:07:45 GMT

Hi, The unit will not factory reset using the reset button on the back and the main front button. It never seems to boot up properly.

Re: Nest Hello not booting up properly

Enrico_Falcone — Wed, 05 Jan 2022 08:53:53 GMT

Hi, the same goes for my unit 😞

Best Regards

Erik

Re: Nest Hello not booting up properly

Brad — Wed, 05 Jan 2022 17:26:44 GMT

Hey folks,

I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:

Your camera will forget your Wi-Fi network name and password.
Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
Any custom camera settings will revert to default settings.
If you want to save any video footage, before you factory reset, create video clips or timelapses and download the files to your phone or computer.
If you have a Nest Aware subscription and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.

Re: Nest Hello not booting up properly

Borna — Wed, 05 Jan 2022 18:43:12 GMT

I recently purchased a nest wired doorbell from costco and I talked to nest tech support, and I went through reseting the doorbell while it is connected to the USB power supply, but that didn't help either. The unit shows yellow light then blue light for a short time and then goes off and the green led starts blinking. This behavior happens over and over again. Tech support told me my unit is faulty and it is constantly rebooting. I should return the unit.

Re: Nest Hello not booting up properly

rhume — Thu, 06 Jan 2022 09:02:24 GMT

Well Brad, All this would be a problem If I had managed to get it to connect in the first place!! I guess my unit must be broken straight out of the box.

Re: Nest Hello not booting up properly

zvm — Sun, 09 Jan 2022 03:56:11 GMT

I've been experiencing the same issue for about a week with Nest Doorbell that I've had for a couple years. Before it stopped booting it would go offline for a few seconds, then it would come back online and upload video for about ten seconds, then repeat with less and less upload time until no video was uploading.

When I went outside to look at the doorbell, I had the same behavior that rhume described, the light ring would pulse blue for a few seconds, then the status light would flash green, and all lights would shut off for a few seconds. This just keeps repeating.

Re: Nest Hello not booting up properly

jmkalfut — Tue, 11 Jan 2022 06:02:22 GMT

I am having the exact same issue as zvm above. Was working fine for a few years, then was glitching out… now won’t boot up all the way and stuck in a loop.

Re: Nest Hello not booting up properly

jcappellino — Sun, 16 Jan 2022 16:33:46 GMT

This started happening to my Nest Hello Doorbell yesterday. Lights are off and doorbell is not responsive (wired chime), pulses blue for about 5-10 seconds (wired chime is responsive during this time), and then the lights turn off, again. This repeats over and over.

I have tried restarting the device using the reset pin as well as disconnecting the power from the back of the unit for over 10 seconds. My next thought was to factory reset the device, but that would lose all of my data, and, based on what I'm reading above, I'm not sure it will actually get to that point.

The current software version is "4110054". I'm not sure if there was a recent update that caused this, but nothing has changed in the house since this started happening yesterday. The only other thing I can think of, is that the temperature is here have been well below freezing for the past couple of days. That being said, I've had this for years and this has never been a problem before.

Re: Nest Hello not booting up properly

Dannycheeko — Sun, 16 Jan 2022 22:09:14 GMT

Agreed. Exact same thing started with mine as well. Unmounted and plugged into power outlet and it keeps rebooting.

Either the device crapepd out due to the cold OR a software update bricked it.

Software version 4110054

Re: Nest Hello not booting up properly

Brad — Mon, 17 Jan 2022 18:40:23 GMT

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Hello not booting up properly

jmkalfut — Mon, 17 Jan 2022 18:46:04 GMT

Mine started to work again after like 6 hours. Seems to be operating just fine without the skips in video either. Not sure if it was the cold of a software issue.

Re: Nest Hello not booting up properly

jcappellino — Mon, 17 Jan 2022 18:50:39 GMT

Yes. This is still persisting after 48 hours.

Is there anyway to downgrad/upgrade (if available) the version is it's continuously boot-looping?

Re: Nest Hello not booting up properly

jcappellino — Mon, 17 Jan 2022 18:51:38 GMT

I'll restarting the device now that it's warmer today.

Re: Nest Hello not booting up properly

jcappellino — Tue, 18 Jan 2022 21:01:39 GMT

This did not work. It's still boot-looping.