topic Re: Nest door bell wifi issue in Cameras and Doorbells

Nest door bell wifi issue

Keith — Thu, 09 Sep 2021 16:58:59 GMT

Has anyone manages to sort out doorbell constantly going on and offline it seems a common issue I'm on the verge of changing to another brand as keep missing visitors

Re: Nest door bell wifi issue

MrVacca — Thu, 09 Sep 2021 17:58:46 GMT

Hi @Keith

Sorry to hear about that issue of wifi connectivity. I haven't had the issue with my Nest doorbell but I also have my wifi router placed relatively close to the nest doorbell (battery). My best guess is that your Nest doorbell is too far away from your router, causing it to constantly drop connection. Try to temporarily relocate your router closer to the doorbell to see if it fixes the issue. If it doesn't reach back out and we can try something else.

Re: Nest door bell wifi issue

Keith — Tue, 14 Sep 2021 09:10:21 GMT

hi the router is approx 3ft away from the wifi thing and the chime so this is defo not the problem

Re: Nest door bell wifi issue

Brad — Tue, 21 Sep 2021 16:32:34 GMT

Hi there, folks.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. Thank you, MrVacca for all of your assistance thus far! I would like to help find a solution to this issue. It does sound like even if your Nest Hello doorbell is near your wifi, it sounds like you may have a pretty low wifi signal if the camera is going in and out of connection.

What is your MBPS upload and download speeds?

Once we have more information, I would be more than happy to assist you further.

Best Regards,

Brad.

Re: Nest door bell wifi issue

GarrettDS — Fri, 12 Nov 2021 17:18:28 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS