topic No history in Cameras and Doorbells

No history

CMB — Tue, 14 Sep 2021 10:18:05 GMT

I am getting alerts but there are no clips in my history. I have moved my camera to a different property and there was no service for a while. How can I resolve this?

Re: No history

mdr2 — Tue, 14 Sep 2021 17:31:47 GMT

This is almost always because your Nest Aware subscription has run out.

Re: No history

Brad — Wed, 22 Sep 2021 20:18:11 GMT

Hi there, CMB.

Mdr2 is correct, it is most likely because your Nest Aware subscription has lapsed, or you do not yet have one. You will need one to save video and clips.

Best Regards,

Brad.

Re: No history

Brad — Mon, 27 Sep 2021 19:05:08 GMT

Hey folks.

Just popping in to see if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

Re: No history

GarrettDS — Fri, 12 Nov 2021 17:40:01 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS