topic Battery camera - charging problems in Cameras and Doorbells

Battery camera - charging problems

Haggis — Tue, 25 Jan 2022 10:52:05 GMT

I’m having a bit of a problem charging my Nest Cam (battery). I have 2 or these devices and they have worked well with no problems.

the last time I charged them they charged in a reasonable time as expected. This time however I’m getting a message in the app saying that they are charging slowly and to use a compatible charger and cable for faster charging. The problem is I’m using the original cable and plug that came with them!

This is only the second time I have charged them from new so I'm a bit disappointed.

Re: Battery camera - charging problems

CavoodlesofNSW — Thu, 27 Jan 2022 23:46:14 GMT

I’m having the same problem with mine, following

Re: Battery camera - charging problems

MplsCustomer — Fri, 28 Jan 2022 01:45:05 GMT

Do you have the charging cord plugged in with the cord feeding towards the FRONT of the camera?

Re: Battery camera - charging problems

Haggis — Fri, 28 Jan 2022 06:55:26 GMT

I do, yes.

Re: Battery camera - charging problems

MplsCustomer — Fri, 28 Jan 2022 14:51:29 GMT

@Haggis

This post is reporting the same problem with the camera indicating that the charging cord/adapter that came with the camera is somehow incompatible:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-cam-only-charging-slowly/m-p/94127

We've had our battery camera plugged in all the time since purchasing it in early Sept. 2021 using the optional 10-meter power cable and the battery stays at 100%, and have not used the charging cord/adapter that comes with the camera.

Your situation sounds like a possible defect. Perhaps you should contact Google Nest Support: https://support.google.com/googlenest/gethelp?hl=en

Re: Battery camera - charging problems

Haggis — Mon, 31 Jan 2022 12:58:57 GMT

So just to provide an update. I have been on the the google support chat as mentioned above and they are sending me a replacement cable and plug. Hopefully it’ll arrive in the next few days and I’ll provide an update as to whether or not this solves the problem.

Re: Battery camera - charging problems

Haggis — Tue, 08 Feb 2022 14:18:07 GMT

Ok so second update. Google sent me a replacement wire (not a plug as I’d previously stated, my misunderstanding).

the new wire arrived the next day and works brilliantly and cameras charge as expected.

Re: Battery camera - charging problems

Brad — Tue, 08 Feb 2022 18:27:54 GMT

Hey everyone,

It looks like we've come to a reasonable conclusion to this conversation. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

Re: Battery camera - charging problems

Brad — Wed, 09 Feb 2022 18:37:13 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.