topic Re: Battery nest doorbell doesn't ring on display in Cameras and Doorbells

Battery nest doorbell doesn't ring on display

Ritanay — Thu, 25 Nov 2021 22:49:08 GMT

The battery nest shows video on my hub when someone rings the bell, but it doesn't actually ring or announce, so if I don't see it, I have no way of knowing someone rang the bell. I have it set to announce.

Re: Battery nest doorbell doesn't ring on display

theman1 — Fri, 26 Nov 2021 00:08:45 GMT

Have you set it to chime on the home app? I also have some nest audio and mini for extra loud chimes.

Re: Battery nest doorbell doesn't ring on display

Ritanay — Fri, 26 Nov 2021 02:27:52 GMT

Indoor chime isn't available as an option, and I assumed that's because it says battery nests can't be hooked up to an electronic chime, but is indoor chime not the same thing as a wired doorbell chime? Should that be an available be an option for me? Here's a screenshot.

Re: Battery nest doorbell doesn't ring on display

theman1 — Fri, 26 Nov 2021 02:48:34 GMT

https://support.google.com/googlenest/answer/9317473?hl=en&ref_topic=9299926

Wired isn't the same as an electronic chime.

Re: Battery nest doorbell doesn't ring on display

Ritanay — Fri, 26 Nov 2021 03:04:05 GMT

Ok, good to know! Can you see on my photo that it's not an available link to tap? I've even done a factory reset and it still never allows me to turn that on. I'm so frustrated!

Re: Battery nest doorbell doesn't ring on display

theman1 — Fri, 26 Nov 2021 03:07:36 GMT

WiFi signal? Weather? Battery level? Does someone else have access to the Google home app? What android version are you on? Do you have the hub version 2?

Re: Battery nest doorbell doesn't ring on display

theman1 — Fri, 26 Nov 2021 03:14:38 GMT

If you only want to temporarily mute your doorbell chime, you can select quiet time

instead.

Important: If your indoor chime doesn't sound after quiet time has ended, check your settings. Make sure that the Indoor chime on/off setting is on.

Re: Battery nest doorbell doesn't ring on display

theman1 — Fri, 26 Nov 2021 03:16:46 GMT

Also did you migrate to Google home from nest app?

Re: Battery nest doorbell doesn't ring on display

Ritanay — Fri, 26 Nov 2021 03:19:37 GMT

It's not version 2, I don't believe. Our son in law gave us his when he updated, so I assume it's an old version. Do you think it's maybe not compatible?

Re: Battery nest doorbell doesn't ring on display

Ritanay — Fri, 26 Nov 2021 03:24:34 GMT

It looks like that's not necessary since I set mine up just this year. It's says after 2019 it's automatically migrated.

Re: Battery nest doorbell doesn't ring on display

Ritanay — Fri, 26 Nov 2021 03:25:35 GMT

It looks like the problem is that it's not letting me turn on the indoor chime settings, but the question is why not!?!

Re: Battery nest doorbell doesn't ring on display

theman1 — Fri, 26 Nov 2021 03:26:10 GMT

First (and this one of the gotchas since it’s not intuitive to this process), enable Personal Results in the Google Home app. To do this, tap the Google Home device(s) you want to act as a doorbell chime, click the settings icon for that device and then look for the “More” option to find the Personal Results switch. Note that this will allow your Google app data from Gmail, Calendar, Photos, etc.. to be accessed from the Home device. Some people may not wish to allow this, of course.
Switch over the Nest app and tap the Settings icon. Look for the “Visitor Announcements” option and enable it. When I did this, the Nest app directed me to the Google Assistant app, saying to acknowledge and prompts. I never got the prompts, but perhaps you will.

And that’s it! Keep in mind that your Google Home “remote chime” will only sound when someone actually rings the Nest Hello doorbell. You won’t hear any chimes or announcements based on motion detection.

Re: Battery nest doorbell doesn't ring on display

theman1 — Fri, 26 Nov 2021 03:27:19 GMT

That's as much as I can find. Maybe there is a problem using gen 1 with the home app.

Re: Battery nest doorbell doesn't ring on display

Ritanay — Fri, 26 Nov 2021 03:38:13 GMT

You are so kind to take so much time with me! I checked and personal results are enabled. I may have to resort to buying a new hub.

Re: Battery nest doorbell doesn't ring on display

Ritanay — Sun, 28 Nov 2021 23:39:00 GMT

I finally solved the problem! I found how to do a factory reset on my best display and mini, both first gen, and that must have updated their software. They all chime now! I didn't have to buy serving gen!

Re: Battery nest doorbell doesn't ring on display

theman1 — Mon, 29 Nov 2021 00:14:35 GMT

Happy to hear you can hear your chimes. Sleep well.

Re: Battery nest doorbell doesn't ring on display

Brad — Mon, 29 Nov 2021 19:55:05 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Battery nest doorbell doesn't ring on display

John50 — Sun, 19 Dec 2021 20:22:46 GMT

I have a Gen 2 Hub and followed the list of instructions above however can't hear the chime nor see the camera when pushing the button on the Nest doorbell. Any other thoughts?

Re: Battery nest doorbell doesn't ring on display

theman1 — Sun, 19 Dec 2021 20:47:25 GMT

The metal bracket has to make proper contact and be close enough to the router and hub

Re: Battery nest doorbell doesn't ring on display

John50 — Mon, 20 Dec 2021 00:36:22 GMT

Are you referencing the back metal bracket for the Nest doorbell camera?