https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/When-I-installed-my-Nest-doorbell-it-had-video-and-now-only-get-photos/m-p/864#M182 <DIV>Hi there Stuart Simpson,&nbsp;</DIV><DIV>Sorry for the late response, but I wanted to hop in here to help. Sorry to hear about the issues with your doorbell, I know that can be confusing, but I'm happy to help.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>Would you mind letting me know what troubleshooting steps you have taken to try to correct the issue?&nbsp;</DIV><DIV>Also, does it give you any type of error message such as the camera is offline or anything?</DIV><DIV>&nbsp;</DIV><DIV>I look forward to your response.&nbsp;</DIV><DIV><BR /><BR /></DIV><DIV>-from <EM>Garrett DS(Community Specialist)</EM></DIV> Wed, 25 Aug 2021 18:35:52 GMT JohnF 2021-08-25T18:35:52Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/When-I-installed-my-Nest-doorbell-it-had-video-and-now-only-get-photos/m-p/862#M181 <P>Disclaimer: This <A href="https://support.google.com/googlenest/thread/120349064/when-i-installed-my-nest-doorbell-it-had-video-and-now-only-get-photos" target="_blank">thread</A> was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.</P><P>&nbsp;</P><P data-unlink="true">Original poster:&nbsp;<SPAN>Stuart Simpson</SPAN>&nbsp;</P><P>&nbsp;</P><DIV class="thread-question__payload">I want videos from my best door bell but it only does stills</DIV><DIV class="thread-question__details">&nbsp;</DIV> Wed, 25 Aug 2021 18:35:24 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/When-I-installed-my-Nest-doorbell-it-had-video-and-now-only-get-photos/m-p/862#M181 JohnF 2021-08-25T18:35:24Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/When-I-installed-my-Nest-doorbell-it-had-video-and-now-only-get-photos/m-p/864#M182 <DIV>Hi there Stuart Simpson,&nbsp;</DIV><DIV>Sorry for the late response, but I wanted to hop in here to help. Sorry to hear about the issues with your doorbell, I know that can be confusing, but I'm happy to help.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>Would you mind letting me know what troubleshooting steps you have taken to try to correct the issue?&nbsp;</DIV><DIV>Also, does it give you any type of error message such as the camera is offline or anything?</DIV><DIV>&nbsp;</DIV><DIV>I look forward to your response.&nbsp;</DIV><DIV><BR /><BR /></DIV><DIV>-from <EM>Garrett DS(Community Specialist)</EM></DIV> Wed, 25 Aug 2021 18:35:52 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/When-I-installed-my-Nest-doorbell-it-had-video-and-now-only-get-photos/m-p/864#M182 JohnF 2021-08-25T18:35:52Z