topic Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available in Cameras and Doorbells

Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

AdamM — Sun, 21 Nov 2021 00:28:19 GMT

I have several google devices around the home.

3 Google Home Hubs + 1 Google Home Hub Max + 3 Lenovo Smart Clocks + Google Nest Doorbell Battery

When the doorbell is triggered, all devices make the announcement chime and voice announcement.

Only the Google Home Hubs will stream the video.

The Lenovo Smart Clocks will announce the doorbell however it won't stream any video.

It simply states "camera feed is not available" on the main screen.

I need some support understand what is the issue causing the fault, as the doorbell will tigger the Smart Clocks, it implies to me everything is configured correctly.

Video will stream to only official Google devices.

Looking forward to a resolution.

As mention

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

AdamM — Thu, 25 Nov 2021 07:30:38 GMT

Bump!

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

microspud — Mon, 29 Nov 2021 17:33:29 GMT

Hi Adam,

Just to add a bit of weight to this. I also have a couple of Lenovo smart clocks and they also don't show the feed. I don't know why really they are powerful enough to show a stream from the doorbell cam. There is a hacky way to show a YouTube video from the smart clock too and it played fine.

Hopefully they will give these smart clocks a little more freedom to do some basic video tasks in the future and they don't really compete with the Nest Hubs

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

AdamM — Mon, 29 Nov 2021 21:04:15 GMT

Thanks for the response.

I previously owned an original Nest Doorbell and they worked great with the clocks.

I could watch the video stream and use the 2-way intercom system. So I know its got to be a software issue.

Fingers crossed!

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

Brad — Tue, 28 Dec 2021 20:03:26 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

microspud — Wed, 29 Dec 2021 00:10:22 GMT

Hi Brad, as of today the problem persists and we cannot view nest doorbell battery feed on the Lenovo smart clock.

Lenovo say it's a Google issue.

Many Thanks,

Richard

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

AdamM — Wed, 29 Dec 2021 00:23:29 GMT

Hi yes.
the problem still persists.

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

Brad — Wed, 29 Dec 2021 16:12:17 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

microspud — Wed, 29 Dec 2021 16:44:29 GMT

Yes please Brad.

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

AdamM — Mon, 03 Jan 2022 04:08:15 GMT

Once again, yes.

We all require assistance.

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

Jake — Wed, 26 Jan 2022 19:41:07 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and ensure everyone is good to go. Do you mind me asking if you have Google Assistant installed on your Lenovo device? This would allow access for the video to be shown when the doorbell is rung. I did find a helpful article that provides more details on how to set up your smart devices in the Google Home app, if you are having trouble with that.

Please let me know if that helps, or if the issue persists.

Best regards,
Jake

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

Jake — Fri, 28 Jan 2022 17:30:27 GMT

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

microspud — Fri, 28 Jan 2022 21:26:16 GMT

Hi Jake. The Lenovo smart clocks are Google assistant devices, see this link. Also see previous posts where we say the notification comes through but the video is broken.

Its clearly a bug in the software.

Thanks Richard

https://www.lenovo.com/gb/en/smart-clock/

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

AdamM — Fri, 28 Jan 2022 22:30:20 GMT

I’m just wondering if you take so long to reply so we fatigue and forget about the problem.

can you please support us in a timely manner.

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

XxbetadogxX — Sun, 30 Jan 2022 20:22:24 GMT

Any fix yet?

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

Spice — Thu, 31 Mar 2022 04:59:03 GMT

Any fix yet? I have a Lenovo clock and thinking about getting a nest doorbell (battery)

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

AdamM — Thu, 31 Mar 2022 07:28:04 GMT

Yeah….. Google seem to be GREAT at taking their time to support their customers who have spent money on their hardware.

it will work with Google home hubs, however it won’t with my Lenovo smart clocks.
even thought it used to work with my previous nest doorbell.

thanks Google. highly recommended.

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

Spice — Thu, 31 Mar 2022 16:19:23 GMT

Thanks Adam. Pretty messed up that they won't answer people here. Hopefully Google has a software update coming? But seeing how there is no answer my bet is that they don't.

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

XxbetadogxX — Fri, 01 Apr 2022 18:45:31 GMT

Nope

Re: Lenovo Smart Clock + Google Nest Doorbell Battery - camera feed is not available

Jake — Mon, 18 Apr 2022 21:16:09 GMT

Hey all,

Apologies for the delayed reply once again. I am sorry to hear you are still having issues with the cam feed. I understand that this is not the most ideal situation and to ensure you are being provided with the best help on the issue, I would recommend contact our Support Team here. They would be able to further assist you with the issue in real time, and ensure you are good to go.

Best regards,

Jake