topic Cannot finish install of Nest Hello due to no other Nest device. in Cameras and Doorbells

Cannot finish install of Nest Hello due to no other Nest device.

Wetware1967 — Sun, 30 Jan 2022 17:38:46 GMT

Have followed the prompts. Installed the hardware. Doorbell chimes when the button is pressed..... However. When trying to finish the install I get a NC013 error code. The code tells me the Hello cannot connect to another Nest device.... This is absolutely true.. I have NO OTHER Nest devices on my network. Can someone PLEASE explain how the hell I am supposed to finish this intall? (Note: I have a number of Google devices, thermostat, Google Mini, Google Hub, etc. All were setup through Google Home. This device required me to download and install the Nest app.)

Re: Cannot finish install of Nest Hello due to no other Nest device.

MplsCustomer — Sun, 30 Jan 2022 20:13:10 GMT

Google Nest needs to address the variations of "cannot connect to assisting device" error that so many customers continue to encounter.

Here is a recent post:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Cannot-connect-to-assist-device-quot/m-p/95176

Here's a post with 160+ replies:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-quot/m-p/35338

Re: Cannot finish install of Nest Hello due to no other Nest device.

Brad — Mon, 07 Feb 2022 23:36:30 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. @MplsCustomer thanks for sharing that information. This is still a known issue, I do not have any further information as of yet on next steps. I apologize for the inconvenience.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Cannot finish install of Nest Hello due to no other Nest device.

James — Fri, 22 Apr 2022 21:18:49 GMT

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James