topic Re: Nest Hello Video Fades in and Out in Cameras and Doorbells

Nest Hello Video Fades in and Out

gmrfish — Sun, 16 Jan 2022 14:37:18 GMT

So my wired Nest Hello's video will fade out slightly dimmer and fade back to normal. This causes it to record a motion, and happens every 1-3 minutes. I already reset the doorbell, already factory reset it and removed it and reinserted it to my Home devices, the wifi is strong with no connectivity issues, the wires are properly and securely connected. The weather is not affecting the image (doesn't matter if it is dawn, dusk, cloudy, sunny, sun and clouds). Oddly enough, it does not happen when in nighttime IR mode. Anyone else have the same issue or have a solution?

Re: Nest Hello Video Fades in and Out

Brad — Tue, 25 Jan 2022 22:54:48 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Hello Video Fades in and Out

gmrfish — Tue, 25 Jan 2022 23:10:54 GMT

Hello! Thank you for responding. Yes, I still get the video go offline and go back online very often. That triggers a "motion detected" every time. When I play back the motion, it is all pixelated and the video goes back to normal. It happens less at medium bandwidth. I have literally done everything suggested, besides putting my router directly next to it (which is impossible). It is very close to a Google WiFi point. I did switch it back off of Google WiFi back to my Verizon standard WiFi, and it still happens. I've only had Nest Hello for almost 2 years. Never had a problem until a few weeks ago.

Re: Nest Hello Video Fades in and Out

Brad — Tue, 01 Feb 2022 21:31:04 GMT

@gmrfish

Have you tried to Factory Reset your Nest Hello?

Best regards,

Brad.

Re: Nest Hello Video Fades in and Out

gmrfish — Tue, 01 Feb 2022 23:57:42 GMT

As mentioned in my initial post, yes.

Re: Nest Hello Video Fades in and Out

Brad — Wed, 02 Feb 2022 17:40:56 GMT

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked.

Best Regards,

Brad.