topic Re: New Nest Cam (battery) not showing video history in Cameras and Doorbells

New Nest Cam (battery) not showing video history

andyk — Tue, 07 Dec 2021 01:12:27 GMT

Hello, I recently bought a new Nest Cam (battery) for my new house. After the initial installation, it was showing historical video in the app, but after a few weeks, I got a message saying something along the lines of my trial had expired, and I had to sign up for a subscription to be able to view the video. The thing is, I already have a "Nest Aware" subscription that renewed on 11/26/21. I had signed up for it for a Nest doorbell at my old house, which I no longer have. I figured that I could just use that subscription for my new Nest Cam since I no longer have the doorbell. Is there a way to associate this new camera with this Nest Aware subscription that I have already paid for? I can't figure out how to do this.

Thanks in advance!

Re: New Nest Cam (battery) not showing video history

Brad — Thu, 03 Feb 2022 22:54:34 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: New Nest Cam (battery) not showing video history

Brad — Tue, 08 Feb 2022 20:18:57 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: New Nest Cam (battery) not showing video history

Brad — Wed, 09 Feb 2022 20:29:18 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.