topic Re: Can’t Connect to Assisting Devices in Cameras and Doorbells

Can’t Connect to Assisting Devices

Mongo36 — Thu, 03 Feb 2022 00:38:03 GMT

I purchased a new Nest Doorbell (battery) and after 30 minutes on the phone we were able to determine that the doorbell I purchased was incompatible with older devices.

Creating a new home and moving my devices is really not an option. There are 43, after you factor in smart bulbs, including two thermostats, eight Nest Protects, and about a dozen routines. With a 130 year old house, an older wired model is also not an option.

I’m kind of dead in the water. I’m really disappointed with Google over what is clearly a failure of both engineering and customer communications.

Re: Can’t Connect to Assisting Devices

MelbaDT — Wed, 09 Feb 2022 03:28:38 GMT

Hey Mongo36,

Sorry to hear about your experience with our Nest Doorbell (battery) and I understand how you feel.

I want to dig deeper into this — could you provide the case id of your conversation with our support team so I can have it reviewed?

Best,

Melba

Re: Can’t Connect to Assisting Devices

MelbaDT — Sat, 12 Feb 2022 14:51:22 GMT

Hey there,

Checking back in if you still need help with your Nest Hello doorbell.

Best,

Melba

Re: Can’t Connect to Assisting Devices

Brad — Mon, 14 Feb 2022 17:42:01 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Can’t Connect to Assisting Devices

Brad — Tue, 15 Feb 2022 20:53:00 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.