topic Re: Camera Playback not working in Cameras and Doorbells

Camera Playback not working

Blackhawk4225 — Fri, 31 Dec 2021 01:33:42 GMT

The playback of videos isn’t working. Live video is working though.
i have updated the app.
Check my connection. 500 Mbps.
Reset my google home network

reset the camera

tried it from different phones

looked on your forums for a resolution

any other suggestions?

Re: Camera Playback not working

Tc314 — Sat, 12 Feb 2022 19:33:29 GMT

Sure would be nice if they’d answer questions about this. I notice it seems to only be iOS users. I guess they’re punishing us!?!?

Re: Camera Playback not working

Brad — Tue, 15 Feb 2022 20:21:25 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Camera Playback not working

Brad — Tue, 22 Feb 2022 19:37:09 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Camera Playback not working

Brad — Wed, 23 Feb 2022 19:51:26 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.