topic Re: Notifications to family/household members in Cameras and Doorbells

Notifications to family/household members

CPolarBear — Sun, 13 Feb 2022 21:33:32 GMT

Why am I the only one that is getting alerts from our Nest Doorbell (Wired)? I have my wife and son added as family/household members, but they do not get any alerts when activity is detected. I've checked the Nest and Home apps on their phones, they have exactly the same settings to receive push notifications as I do, but they aren't receiving anything.

Re: Notifications to family/household members

sbvoyager — Mon, 14 Feb 2022 19:58:47 GMT

We have same issue. Like to know what is going on.

Re: Notifications to family/household members

CPolarBear — Wed, 16 Feb 2022 15:22:14 GMT

I was given these as things to check and try to correct the issue, haven't had a chance to work them yet:

- Please check if the members have updated the Nest app version.

- Did everyone enable the Nest app permissions?

- If yes, then remove access to the members and re invite them to the home

Some other info links:

- http://www.google.com/url?sa=D&q=https%3A%2F%2Fsupport.google.com%2Fgooglenest%2Fanswer%2F9231819%3Fhl%3Den%23zippy%3D

- https://support.google.com/googlenest/answer/9210305

Re: Notifications to family/household members

Brad — Tue, 22 Feb 2022 17:37:16 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Notifications to family/household members

James — Wed, 20 Apr 2022 22:17:39 GMT

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
James