topic Re: Google doorbell (Battery) won't pulse blue to connect to Home app? in Cameras and Doorbells

Google doorbell (Battery) won't pulse blue to connect to Home app?

Iykos — Mon, 29 Nov 2021 12:51:29 GMT

Hi there,

I've recently installed a Google doorbell (Battery), which worked fine, no problems with initial setup.

But after a couple days I realised it wasn't casting then ring alert on our Google Minis when someone rung the doorbell, after a bit of playing around I still couldn't figure it out, so I deleted, and created a new home.

Our Google nest hub, & 2 Minis were connected but the doorbell wasn't. And I couldn't get it to connect again.

-I go to the app, select to setup new device

-Select doorbell (battery)

- scan QR code

-plug doorbell into power

-attempt to connect doorbell

- then I get the "try moving closer to your doorbell".

I've since realised the light doesn't change from white to blue. The doorbell is fully charged.

How do I fix this? I've tried hard resetting it multiple times

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Mhall098 — Thu, 02 Dec 2021 16:35:27 GMT

I’m having the exact same issue. Anyone have a solution other than return it to the store I purchased it from?

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Mike6 — Thu, 09 Dec 2021 20:24:35 GMT

My doorbell blue spinning light works 1 out of 3 rings. Any ideas

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

AngieKing — Wed, 22 Dec 2021 18:33:20 GMT

I'm having the exact same problem. I saw on another thread that you can stick a pin in the little hole by the USB plug and reset. I tried that. Still having the same problem. I have the white light but it never flashes blue so I can connect. I've had this doorbell connected before but accidentally disconnected it. Boy do I regret that now!

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

LaunchOctopus — Wed, 05 Jan 2022 00:11:42 GMT

Same

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Brad — Wed, 05 Jan 2022 19:00:31 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

dJ2121 — Thu, 13 Jan 2022 07:51:22 GMT

Yes, Im having the same problem and need assistance.

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Cjones — Sun, 16 Jan 2022 13:32:05 GMT

Same problem. About to try another vendor.

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Brad — Mon, 17 Jan 2022 18:49:44 GMT

Hey folks.

Have you checked to verify that your speakers and displays are in the same Home as your Nest Doorbell?

Best regards,

Brad.

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Millerjeff86 — Mon, 17 Jan 2022 21:06:56 GMT

Having same issue since changing Wi-Fi, sitting stuck on a solid white light and keeps failing to connect in setup. I have tried reset button and get nothing

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Millerjeff86 — Mon, 17 Jan 2022 21:09:16 GMT

Also yes nest thermostat and nest Yale lock are connected and working in home app. Just can not get this one to reconnect

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Brad — Tue, 18 Jan 2022 17:51:23 GMT

Hey folks.

I am sorry to hear that some of you are still experiencing this issue. I would suggest that you Factory Reset your Nest Hello Doorbell. I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:

Your camera will forget your Wi-Fi network name and password.
Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
Any custom camera settings will revert to default settings.
If you want to save any video footage, before you factory reset, create video clips or timelapses and download the files to your phone or computer.
If you have a Nest Aware subscription and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.

Best regards,

Brad.

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Hud044 — Mon, 07 Feb 2022 10:25:44 GMT

I'm having the same problem

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Hud044 — Mon, 07 Feb 2022 10:27:48 GMT

Yes I need more help cause it will not turn blue or comet to my internet

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Brad — Mon, 07 Feb 2022 20:15:45 GMT

@Hud044

Have you tried to Factory Reset it?

Best regards,

Brad.

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Hud044 — Mon, 07 Feb 2022 23:07:13 GMT

No how do you do a factory reset

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Brad — Wed, 09 Feb 2022 19:44:34 GMT

Hey folks,

I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:

Your camera will forget your Wi-Fi network name and password.
Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
Any custom camera settings will revert to default settings.
If you want to save any video footage, before you factory reset, create video clips or timelapses and download the files to your phone or computer.
If you have a Nest Aware subscription and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Best regards,

Brad.

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Brad — Tue, 15 Feb 2022 20:32:51 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Google doorbell (Battery) won't pulse blue to connect to Home app?

Brad — Wed, 16 Feb 2022 20:38:17 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.