topic Re: Loses connection when rung in cold weather in Cameras and Doorbells

Loses connection when rung in cold weather

Mstoney — Sun, 19 Dec 2021 16:59:41 GMT

Does anybody else have issues that the doorbell loses connection when rung in cold weather? When the weather gets below like 45 degrees, it pretty consistently loses connection when someone comes to the door and never comes back online. This doesn’t happen in warmer weather. It’s exclusively when it’s cold. The only solution I have found is to go outside and disconnect all wires and reconnect everything again. Getting pretty fed up spending cold days outside fixing a doorbell.

Re: Loses connection when rung in cold weather

Mully4478 — Mon, 14 Feb 2022 14:02:42 GMT

Same issue although it is when it gets below freezing. I have good Wi-Fi coverage where it is located, but it consistently disconnects when it is cold. Per Google, it says it can operate in much colder conditions and I am getting tired of having to reconnect when it is 20 degrees.

Re: Loses connection when rung in cold weather

Brad — Tue, 15 Feb 2022 20:26:01 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Loses connection when rung in cold weather

Mully4478 — Wed, 16 Feb 2022 01:26:57 GMT

I do need help as I haven’t gotten any resolution to the issue.

Re: Loses connection when rung in cold weather

Brad — Wed, 16 Feb 2022 16:28:34 GMT

Hi folks.

We do not have a fix for this issue, we are still looking into it. Please refer to this Main Thread on this issue. In the meantime, this thread will be locked. Please refer to the original thread.

Best regards,

Brad.