topic Re: Google Nest Camera stopped working and recharging in Cameras and Doorbells

Google Nest Camera stopped working and recharging

LATIKAMBOURKE — Wed, 16 Feb 2022 14:06:41 GMT

Hi there, anyone else had their Google Nest Cam stop recharging (I was away and battery went dead.) When I got back the camera just would not recharge - using the cable and charger supplied by Google. I've also attempted a factory reset but the device seems dead as a dodo. Any suggestions welcome - device is around 6 months old.

Re: Google Nest Camera stopped working and recharging

MplsCustomer — Wed, 16 Feb 2022 15:53:38 GMT

@LATIKAMBOURKE

I've seen posts from other customers who had faulty charging cords for their Google Nest Camera (Battery) and contacted Google Nest Support for a replacement. Here's one of those posts:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Battery-camera-charging-problems/m-p/94082

Re: Google Nest Camera stopped working and recharging

MplsCustomer — Thu, 17 Feb 2022 00:56:03 GMT

@LATIKAMBOURKE

If you live in an area where temperatures drop below 32 F (0 C), you might want to see this post from Google Support this evening. It says:

"Operating and charging temperature specs for Nest Cam (battery) and Nest Doorbell (battery):Charging temperature range (ambient air temperature): 32°F to 104°F (0°C to 40°C). The battery will not charge when the ambient air temperature is outside of this range. Operating temperature range (ambient air temperature): -4°F to 104°F (-20°C to 40°C). The camera and doorbell are likely to shut down when the ambient air temperature is outside of this range. Nest Doorbell (battery) and Nest Cam (battery) use lithium-ion batteries, and one characteristic of li-ion batteries is that they cannot be charged at temperatures below freezing (32F/0C) without causing permanent damage to the battery."

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cold-weather-concerns-with-Nest-Doorbell-Battery/m-p/107340/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtaUTdPQ1BaTFpPNDZEfDEwNzM0MHxTVUJTQ1JJUFRJT05TfGhL#M20659

Re: Google Nest Camera stopped working and recharging

LATIKAMBOURKE — Thu, 17 Feb 2022 18:15:03 GMT

Thanks. Does this mean a -1 degree C. temp will permanently damage the battery or just while it's at that temperature? I've had it inside for weeks and still no go.

Re: Google Nest Camera stopped working and recharging

MplsCustomer — Thu, 17 Feb 2022 19:23:19 GMT

@LATIKAMBOURKE

I"m just another customer but I believe it just means it quits charging until it's warmer. It does not make sense yours is not charging indoors. Is your charging cable feeding towards the FRONT of the camera? (That's how our power cable feeds.) Google Nest says it's supposed to charge in 5 hours: https://support.google.com/googlenest/answer/11052520?hl=en

And a white light is supposed to flash while it's charging:

https://support.google.com/googlenest/answer/9268073?hl=en&ref_topic=9360834#zippy=%2Cgoogle-nest-cam-battery

Re: Google Nest Camera stopped working and recharging

MplsCustomer — Fri, 18 Feb 2022 17:28:16 GMT

@LATIKAMBOURKE

Google Nest Help has a newly-published support page on "Cold weather battery issues in Nest cameras and doorbells":

https://support.google.com/googlenest/answer/11830989

"9to5Google" has this article today (Feb. 18, 2022):

https://9to5google.com/2022/02/18/google-nest-doorbell-battery-cold-charging/

Re: Google Nest Camera stopped working and recharging

Brad — Tue, 03 May 2022 17:36:25 GMT

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.