topic Re: Nest Doorbell Battery in Cameras and Doorbells

Nest Doorbell Battery

Espy1441 — Thu, 10 Feb 2022 22:41:47 GMT

Can you add the Nest Doorbell (Battery) to the Nest App? We updated our old wired Nest Doorbell and we were able to see it with our indoor cameras. We are unable to link the new battery powered doorbell to the Nest app, and can only view it in the google home app.

Re: Nest Doorbell Battery

MplsCustomer — Thu, 10 Feb 2022 23:30:27 GMT

@Espy1441

Unfortunately, that's Google Nest's design. The new Google Nest cameras and doorbells released starting in the fall of 2021 work ONLY in the Google Home app and NOT in the Google Nest app or the home.nest.com website. As a result, they also lack some of the functionality of the older Nest cameras and doorbells.

Google Nest has posted its rationale for this in these blogs on this forum--along with considerable customer reaction. I'm just another Google Nest customer who discovered what you're discovering when we bought a Google Nest Camera (Battery) in Sept. 2021.

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

Re: Nest Doorbell Battery

JillG — Fri, 11 Feb 2022 02:18:43 GMT

Hi,

The Nest doorbell battery only works with the Google Home app and not the Nest app. Not sure if access will be added to the Nest app in the future but many community members here have requested this. Can you add your other cameras to the Google Home app?

Re: Nest Doorbell Battery

Espy1441 — Fri, 11 Feb 2022 19:00:02 GMT

Thank you for your response - I thought we were ‘upgrading’ with the newer model. Bummer! The google home app is ok - but I do like the layout of the nest app so much better!

Re: Nest Doorbell Battery

Espy1441 — Fri, 11 Feb 2022 19:03:07 GMT

Yes - my other cameras are available on the google home app as well, I just prefer the layout of the nest app when viewing my camera streams. I guess something I need to adjust too until they upgrade the battery powered functionality to stream on the nest platform (if they do). Thanks for your response!

Re: Nest Doorbell Battery

MelbaDT — Wed, 16 Feb 2022 06:55:16 GMT

Hey folks,

Thanks for answering, MplsCustomer.

Espy1441, I understand that the change from the Nest app to the Google Home app is not easy and would take a lot of time to get used to. Rest assured that well pass your feedback along to our team as we're always working on ways to improve.

Keep an eye out on this Community page or follow our social channels for news and updates.

Best,

Melba

Re: Nest Doorbell Battery

MelbaDT — Sat, 19 Feb 2022 07:04:21 GMT

Hey folks,

Since it's been awhile since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Melba

Re: Nest Doorbell Battery

Brad — Mon, 21 Feb 2022 19:07:35 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.