topic Do the new Google Nest Cameras NOT work in the Nest App? in Cameras and Doorbells

Do the new Google Nest Cameras NOT work in the Nest App?

CaliSbr — Mon, 21 Feb 2022 21:42:31 GMT

Why? is the ask.... Why in the world would Google/Nest do this? So I pay for Nest Aware, and I find the service useful. So much so that I added two more cameras. The only cameras available through Google/Nest were the outdoor/battery cameras... They are incompatible with the Nest System, and the video feed through is only available through the Google Home App. Before I start venting... I was hoping to hear the direction Google is taking this hot buttered mess. - Thanks!

Re: Do the new Google Nest Cameras NOT work in the Nest App?

Brad — Mon, 21 Feb 2022 22:10:37 GMT

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

Re: Do the new Google Nest Cameras NOT work in the Nest App?

Technophile — Mon, 21 Feb 2022 22:28:36 GMT

Brad. That makes absolutely no sense. What has happened is they broke the integration. Your response is a corporate garbage response to tell people to shut up and like it. I'm returning my two-set Nest cameras and telling others to do the same. Google has a horrible track record of dumping support of items and leaving people in the dark. ( Nexus phones for example).

Re: Do the new Google Nest Cameras NOT work in the Nest App?

Brad — Tue, 01 Mar 2022 19:38:46 GMT

@Techniphile

My response comes directly from Google, I am sorry to hear that you do not agree with it, but that's the truth as far as I'm concerned. Please provide any feedback you have in the app.

Best regards,

Brad.

Re: Do the new Google Nest Cameras NOT work in the Nest App?

Technophile — Tue, 01 Mar 2022 21:22:47 GMT

That is pretty much what I implied. I returned them. I know helping others for a company that drops support, production and responses regularly is difficult. I just don't want others to mistakenly hold onto hope and a purchase of hundreds of dollars for a company who doesn't care.

Re: Do the new Google Nest Cameras NOT work in the Nest App?

Brad — Tue, 08 Mar 2022 22:58:30 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.