topic Re: Camera History missing in Cameras and Doorbells

Camera History missing

Skippied — Wed, 12 Jan 2022 03:15:10 GMT

I am missing camera history despite having a Nest aware subscription. Am i doing something wrong ?

Re: Camera History missing

FormerNestFan — Wed, 12 Jan 2022 14:55:50 GMT

I came here with the same problem. Are you using the Nest app or the Google Home app?

Re: Camera History missing

JonnyG — Sun, 20 Feb 2022 01:47:15 GMT

I have the same issue. Help

Re: Camera History missing

Jacquesdumans — Tue, 22 Feb 2022 03:46:22 GMT

I have the same issue. just received an email from Brad. Cannot reply. Therefore I send my reply on this.

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Good day Brad,

Thank you for posting reply and subsequent email. I am currently traveling and expect to fly back to NL tomorrow.

The issue I had with our Nest installation has not changed.

Just to summarize. We have been using a Nest camera and software/services for approx a year and a half. The first year everything worked fine.

After 1 year the camera was off line rather frequently. I tried everything, news cable, new outlet and it was working again.

However we have hardy any history anymore.

I just checked now and I can see 5 movents, going back 2 ½ hours.

When we are lucky we have a history of 10 items, never more than a couple of hours.

I believe that for the fee we pay (a ’normal’ service contract), the server stores a history of 30 days.

So what can you do or what can I do to resume the 30 days history service.

Many thanks!

Jacques Dumans

Re: Camera History missing

Jacquesdumans — Tue, 22 Feb 2022 03:48:25 GMT

We use the Nest app

Re: Camera History missing

Brad — Tue, 22 Feb 2022 21:42:30 GMT

Hey folks.

@Jacquesdumans I have replied to your original thread, I have not locked anything of yours. But I am glad to know you are using the Nest App, sorry that you are having this issue still.

As for everyone else, are you using the Nest app or the Google Home app?

Best regards,

Brad.

Re: Camera History missing

martyrossow — Sat, 16 Apr 2022 02:25:42 GMT

Hey Brad. I'm having the same issue. We have 6 Nest outdoor battery cameras. Plugged in for 24/7 monitoring. We have Nest Aware subscription. On Google Home app, when trying to view camera history, there are several hours "missing" everyday. I know it is NOT a wifi issue, because my wife is also on the account, and when she views the camera history in Google Home (on her iPhone) there are no breaks in the recordings. She sees everything was recorded perfectly. Please assist. Reading through Reddit and other forums, I know I'm not the only one who is having an issue viewing the history with an android phone.

Re: Camera History missing

Ryden22 — Tue, 26 Apr 2022 11:55:12 GMT

Having the exact same issue! I keep seeing all these people with this issue and this "Brad", instead of addressing the technical issue for a lot of people, keeps asking if people have accounts. To which we have all replied "YES", now answer the technical question of why we all are unable to see our history last a day!

Re: Camera History missing

Brad — Tue, 26 Apr 2022 15:25:41 GMT

Hey folks.

Make sure that you are actually logged into the correct account with your Nest Aware subscription attached to it. If you are not logged into the correct Home, you may not access your Nest Aware. And of course, I would suggest checking to see if you have actually purchased Nest Aware in the first place. I cannot verify any of this information for you, so if you need that please contact support.

Best regards,

Brad.