topic Re: Nest Outdoor Cam Picture Pink in Cameras and Doorbells

Nest Outdoor Cam Picture Pink

jrednib — Sat, 01 Jan 2022 18:27:08 GMT

My Nest Outdoor camera is experiencing a similar issue to other posters here. It is pink during the day and more or less fine at night. I've reset it and it continues to do it.

Re: Nest Outdoor Cam Picture Pink

JessieB — Tue, 18 Jan 2022 20:11:20 GMT

The same issue, the image is pink.

Re: Nest Outdoor Cam Picture Pink

JohnC1 — Wed, 23 Feb 2022 03:38:15 GMT

Same issue for me. Did Google Nest support ever help you? Did they send you a new camera? If so, what was the trick to get them to send a replacement camera?

Re: Nest Outdoor Cam Picture Pink

Brad — Wed, 23 Feb 2022 16:57:14 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Outdoor Cam Picture Pink

JohnC1 — Wed, 23 Feb 2022 17:14:17 GMT

@Brad

Hi Brad,
Please - I need help. I would like Google to send me a replacement camera for my "pink purple" camera. (I can email or attach image I captured from the Home app) The camera has acted this way ever since I installed it. I can email you the Google Store order number.

I recently opened a ticket 2-############1979 and Gustave emailed me two links:
Restart or factory reset Nest camera or doorbell
Video is blurry, pixelated, discolored, or has glare

As I explained to him, I had already done those steps and they had no effect on eliminating the "purple pink".
Can you help me get a replacement camera ASAP?
Thanks,
John

Re: Nest Outdoor Cam Picture Pink

Brad — Thu, 24 Feb 2022 18:46:34 GMT

Hey there, @JohnC1.

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked.

Best Regards,

Brad.