topic Re: Doorbell/camera offline since power outage in Cameras and Doorbells

Doorbell/camera offline since power outage

MarkFred — Sun, 06 Feb 2022 19:57:32 GMT

We had a power outage last week & I noticed today the camera has been off-line since then; the door bell is not functioning. I checked the power supply @ the doorbell/camera, it is a good 19 volts. I use the app to try to connect to the doorbell, but that fails. I removed to doorbell from the mount & perform a restart with paperclip, that fails. I disconnect from the power supply for about 10 minutes, reconnect, no response. While the doorbell was disconnected & attached a USB cable to it, but don't see any new devices on my PC. After reconnect & restart, I deleted the device from my phone app & attempt a factory reset. Factor reset fails, no response from the doorbell what so ever.

Is this device dead ????

Re: Doorbell/camera offline since power outage

Brad — Tue, 15 Feb 2022 19:30:18 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Doorbell/camera offline since power outage

Brad — Tue, 22 Feb 2022 19:44:15 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Doorbell/camera offline since power outage

Brad — Wed, 23 Feb 2022 19:57:28 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.