topic Re: Doorbell with cell service in Cameras and Doorbells

Doorbell with cell service

Radioactive192 — Thu, 20 Jan 2022 16:48:36 GMT

is there a way to access the doorbell without wifi. If I’m on the road and I get a notification on my phone, I cannot open it and look at who is at my front door when I’m on cell service. With Ring you can, but I haven’t found a way with nest. It seems I can only access it when I’m on any wifi connection.

Re: Doorbell with cell service

firmwaredev — Thu, 20 Jan 2022 17:17:59 GMT

I access my doorbell via cell network connection all the time. I'm using the Android version of the app, but I can't image that would make a difference. You might contact support. It definitely should work fine.

Re: Doorbell with cell service

MplsCustomer — Thu, 20 Jan 2022 18:15:25 GMT

I've accessed our Nest doorbells and cameras via a cellular connection on my iPhone and it works, though, of course, it's slower than on WiFi at home.

Re: Doorbell with cell service

Dpomper — Thu, 24 Feb 2022 15:56:55 GMT

I have the exact issue and I don't know how to fix it. We have 200Mbps WiFi and I can only access my Nest Camera video when I'm connected to WiFi, not cell service.

Re: Doorbell with cell service

Dpomper — Thu, 24 Feb 2022 15:57:55 GMT

Radioactive192, I have the same frustrating issue. Did you ever get it resolved?

Re: Doorbell with cell service

MplsCustomer — Thu, 24 Feb 2022 16:21:30 GMT

@Dpomper

On your cell phone, do you have cellular data enabled for the Google Home app or the Google Nest app (depending on your camera)?

Re: Doorbell with cell service

Brad — Thu, 24 Feb 2022 17:38:02 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do y'all happen to have your cellular data enabled? Because that would allow you to view the footage, but generally there isn't an issue with viewing your cameras off your home wifi. I do it all the time with my cameras I have to monitor my home when I am working.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Doorbell with cell service

Dpomper — Thu, 24 Feb 2022 18:50:19 GMT

That did it! Thank you!

Re: Doorbell with cell service

Dpomper — Thu, 24 Feb 2022 18:51:00 GMT

Brad,

Thank you! That was my issue for sure! I can now view my camera all the time. Thank you again!

Re: Doorbell with cell service

Brad — Thu, 24 Feb 2022 20:34:11 GMT

Hey Folks.

I am relieved to hear that did the trick! Because this issue has been addressed, and resolved, i'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.