topic Re: Nest doorbell video being blocked in Cameras and Doorbells

Nest doorbell video being blocked

AnnieT — Tue, 15 Feb 2022 00:38:56 GMT

My next door neighbor uses a video jammer to jam my security cameras. They are now jamming my Nest doorbell video when someone walks up to my house. Thankfully, I can hear the doorbell ring, but I’m not alerted of sound or motion. Is there a solution. I’ve contacted the police, but was told I need proof. Is there anything I can do to make the video work?

Re: Nest doorbell video being blocked

MelbaDT — Tue, 22 Feb 2022 11:15:59 GMT

Hey AnnieT,

Sorry to hear about your experience and thanks for reaching out to the Google Nest Community.

I'm afraid that in cases like this, there's really nothing much that we can do as this needs to have the police department involved. It's best to reach out to them again and work out what needs to be done so this can be resolved.

Best,

Melba

Re: Nest doorbell video being blocked

Brad — Fri, 25 Feb 2022 16:23:12 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest doorbell video being blocked

AnnieT — Fri, 25 Feb 2022 22:13:50 GMT

Yes, I would like assistance, if there is a solution. When a delivery is made whether it is FedEx, UPS, or a Prime truck, my next door neighbor s uses a Wi-Fi jammer to block the doorbell video for 90 seconds to 2 minutes.

Re: Nest doorbell video being blocked

Brad — Tue, 01 Mar 2022 17:35:06 GMT

@AnnieT

I am afraid we cannot help you further with this issue. Please continue to work with the Police in the case. This thread will now be locked.

Best regards,

Brad.