topic Re: Google doorbell visible in app but not ringing in Cameras and Doorbells

Google doorbell visible in app but not ringing

PWS1066 — Tue, 08 Feb 2022 20:11:05 GMT

i can see the doorbell (battery) in the Google app and get a notification to phone when it’s rung. I have functionality on phone with doorbell.

however other users in the family group are not getting notifications and the Google hubs are not chiming.

when I look at the device info the WiFi network is greyed out.

how do I get the doorbell to be on the network?

Re: Google doorbell visible in app but not ringing

MelbaDT — Tue, 22 Feb 2022 06:47:22 GMT

Hi PWS1066,

Thanks for posting.

Just to confirm, can these family members see the Nest Doorbell (battery) on their mobile device's Google Home app? Are they signed into the phone's Google Home app using the Gmail account you've invited as members of your house where the doorbell is? Also, did they successfully accept the your invitation?

Best,

Melba

Re: Google doorbell visible in app but not ringing

PWS1066 — Tue, 22 Feb 2022 08:02:26 GMT

Yes they can. It now rings on our google mini. Bought for purpose. Grrr. But not on the google wifi hubs

Re: Google doorbell visible in app but not ringing

MelbaDT — Wed, 23 Feb 2022 05:42:52 GMT

Hey there,

Thanks for this added detail and I understand how you feel. Could you ensure that your Nest Hub displays are on the same home on your Google Home app where the doorbell is? You might also need to turn on personal results and select Always show proactively on your Nest Hub.

Best,

Melba

Re: Google doorbell visible in app but not ringing

MelbaDT — Sat, 26 Feb 2022 07:14:44 GMT

Hey there,

How's everything now? Still need our help?

Best,

Melba

Re: Google doorbell visible in app but not ringing

Brad — Tue, 01 Mar 2022 18:06:45 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Google doorbell visible in app but not ringing

Brad — Wed, 02 Mar 2022 18:07:21 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.