topic Re: GOOGLE SAYS > Indoor wired 2nd Gen cameras and their history cannot be viewed from a computer in Cameras and Doorbells

GOOGLE SAYS > Indoor wired 2nd Gen cameras and their history cannot be viewed from a computer ?!

dismayed — Sun, 27 Feb 2022 13:43:08 GMT

I just started replacing 14 NETGEAR cameras where we have direct viewing access with Chrome or Safari on any device. I just Bought NEST Indoor Wired 2nd Gen cameras with paid NEST AWARE for 30 days of history on all cameras.

Live and History can only be accessed from a phone according to Google Help Pages. This is different from other Nest Cameras Is Google going to fix this deficiency or do I return all the cameras Why have High Resolution cameras when the viewing platform can only be the width of a phone ? Please say this is going to be fixed.

THIS IS THE NEW NEST 2nd Gen CAMERA Really Great but can't be viewed from a computer.

This is a computer screen shot from one of our NETGEAR cameras (its fairly dark outside). We have 14 of these all facing outside at a cabin far away.

Re: GOOGLE SAYS > Indoor wired 2nd Gen cameras and their history cannot be viewed from a computer

MplsCustomer — Sun, 27 Feb 2022 14:52:01 GMT

@dismayed

We discovered this situation when we bought a Google Nest Camera (Battery) in early Sept. 2021 to complement our existing Nest cameras.

In a Sept. 29, 2021 blog post in this forum, Google Nest promised: "we are committed to bringing the experiences and Nest devices you have come to love in the Nest app into the Home app". And they also promised: "we’ve also been working on rolling out a desktop experience for the Google Home app, so the new Nest cameras and doorbell feeds can be viewed and controlled from there. This will launch in 2022."

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

However, there has been no update whatsoever on this from Google Nest in the last 5 months. Just customer reactions.

Re: GOOGLE SAYS > Indoor wired 2nd Gen cameras and their history cannot be viewed from a computer

dismayed — Sun, 27 Feb 2022 23:59:24 GMT

Thanks, I will keep waiting . . its something that we should expect, so I bet it will happen sometime.

Re: GOOGLE SAYS > Indoor wired 2nd Gen cameras and their history cannot be viewed from a computer

Player01 — Mon, 28 Feb 2022 22:09:04 GMT

I'm just shocked by the online features/support when the old cameras have a cohesive app and home.nest.com is fully functional. To launch "updated" products without the proper integration is just going to cause existing users frustration and a very poor experience.

I bought a new nest cam to integrate to my existing 6 camera system and have now discovered the new cam has no way to view online. It is absurd. I hope google updates their web integration asap.

Additionally, home.nest.com has all sorts of advanced settings you can use that the nest/google app does not have. I was considering upgrading all my cameras to the new nest cameras, but it's a hard pass for now. I can't in good conscience even recommend anyone buy Nest cameras anymore until google catches the new cameras up with the old app and home website. I hope I can revise my opinion in the future.

Re: GOOGLE SAYS > Indoor wired 2nd Gen cameras and their history cannot be viewed from a computer

aatienza — Wed, 04 May 2022 03:54:38 GMT

Hey folks,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie