topic Re: Doorbell and other camera no longer showing in my app in Cameras and Doorbells

Doorbell and other camera no longer showing in my app

BBJen5470 — Wed, 15 Dec 2021 17:44:47 GMT

Copied from a prior post as it explains our issue exactly. The account owner is the one that no longer has access.

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Have owned Nest Camera since new. The camera view no longer appears on nest app. When I attempt to add camera to account message appears - camera cannot be added, camera is registered to another account.
I am the only owner of nest camera since purchAsed new. Camera has worked up till 3 months ago. Camera displays on wife’s Android phone. I can’t see camera on Nest App to remove and add again. The google takeover of nest has not benefitted nest customers.

Re: Doorbell and other camera no longer showing in my app

Brad — Wed, 02 Mar 2022 21:47:43 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Doorbell and other camera no longer showing in my app

Dave9177 — Mon, 21 Mar 2022 18:09:15 GMT

I have same issue as this last person except I also had an indoor camera...what gives?