topic Re: Drop cam won't sync problem. in Cameras and Doorbells

Drop cam won't sync problem.

gflds74 — Mon, 06 Sep 2021 18:28:29 GMT

Can't add my camera to my account. It was previously working, now even the scan QR code does not work.

Re: Drop cam won't sync problem.

Brad — Fri, 17 Sep 2021 20:05:33 GMT

Hey there, gflds74.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would try to power cycle your device first, and then try again to add the device.

Is the camera brand new?
Is your mobile device connected to the same wifi as what the device will be connected too?
If the camera is an older model, have you tried to restart it?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Drop cam won't sync problem.

GarrettDS — Mon, 20 Sep 2021 21:49:12 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Drop cam won't sync problem.

GarrettDS — Tue, 21 Sep 2021 21:10:49 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS