topic Re: I'm getting a message that my camera is connected to another account.. in Cameras and Doorbells

I'm getting a message that my camera is connected to another account..

googlegoBo9 — Tue, 07 Dec 2021 23:26:56 GMT

There are three cameras attached to my computer. When I signed onto the Nest app to use the cameras, I got a message the cameras were connected to another account. It gave me a link to remove the cameras from another account, I follow the instructions given and I was returned to the original app that said the camera was attached to another account. I have two Nest outdoor cameras and one Dropcam indoor camera. The cameras were working before I started getting the message about the camera being connected to another account.

Re: I'm getting a message that my camera is connected to another account..

Brad — Tue, 15 Feb 2022 22:43:13 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: I'm getting a message that my camera is connected to another account..

googlegoBo9 — Fri, 18 Feb 2022 20:54:09 GMT

Thank you for your reply and yes I still have the problem. I have an old phone (Galaxy S5) does it need to be replaced to connect the camera? Thank you.

Re: I'm getting a message that my camera is connected to another account..

googlegoBo9 — Fri, 18 Feb 2022 20:57:26 GMT

Thank you for your reply and yes I still have the problem. I have an old phone (Galaxy S5) does it need to be replaced to connect the camera? Thank you.

Re: I'm getting a message that my camera is connected to another account..

Brad — Mon, 21 Feb 2022 19:48:50 GMT

Hey there!

Sorry for my late reply, but are you sure that you are logged into the correct Google account associated with your Nest cams? I would verify that first. It seems like you are not logged into the correct account. Did you sell the cameras? Or give them away?

Best regards,

Brad.

Re: I'm getting a message that my camera is connected to another account..

Brad — Thu, 03 Mar 2022 18:17:44 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: I'm getting a message that my camera is connected to another account..

Brad — Fri, 04 Mar 2022 18:31:21 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.