topic Doorbell sound when charging in Cameras and Doorbells

Doorbell sound when charging

ali02155 — Wed, 09 Mar 2022 15:38:02 GMT

My Nest Doorbell is currently charging and every 30 seconds to a minute is makes a sound ("ba-da-dup"). I don't remember this happening when I've charged it previously. Is there any way to turn the sound off? Thanks!

Re: Doorbell sound when charging

Brad — Tue, 15 Mar 2022 17:48:14 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Doorbell sound when charging

ali02155 — Tue, 15 Mar 2022 18:51:43 GMT

Hi Brad,

yes please help.

thanks!

ali

Re: Doorbell sound when charging

Brad — Wed, 23 Mar 2022 21:58:35 GMT

Hey again,

Is it cold where you are located? Is it below 32 degrees fahrenheit?

Best regards,

Brad.

Re: Doorbell sound when charging

SteveT1 — Tue, 29 Mar 2022 00:07:43 GMT

Hey folks,

Appreciate the help @Brad. I'm dropping by to ensure if everything is covered here. Feel free to let us know if you still need help.

Best,
Steve

Re: Doorbell sound when charging

ali02155 — Tue, 29 Mar 2022 02:47:55 GMT

Hi Brad,

I am charging the doorbell inside my house, generally around 70 degrees.

Thanks,

Ali

Re: Doorbell sound when charging

ali02155 — Tue, 29 Mar 2022 02:48:41 GMT

Hi Steve,

I still need help as no suggestion or solution has been given.

Thanks,

Ali

Re: Doorbell sound when charging

SteveT1 — Tue, 29 Mar 2022 22:34:13 GMT

Hi there,

Sorry to hear that. Are you using the provided charging cable? Are the cables seated properly?

If possible, please share a clip of this so we can check this further.

Regards,

Steve

Re: Doorbell sound when charging

SteveT1 — Sun, 03 Apr 2022 06:31:21 GMT

Hi there,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

Re: Doorbell sound when charging

ruralgreg — Sun, 03 Apr 2022 15:47:14 GMT

Same problem here. Makes a da-da-dup sound while charging. Could one of you specialist answer instead of just dropping in to check? Is there a way you shut the doorbell off while charging? I’ve noticed in the app it will show as charging and then jump to “remount doorbell” while making this noise.

Re: Doorbell sound when charging

ali02155 — Sat, 23 Apr 2022 19:41:13 GMT

Hi Steve - did you also see @ruralgreg message? Do you have any real suggestions?

Yes I am using the cable it came with and yes it is working, obviously because it is charging. However it takes 10 hours to charge and that is ten hours of the noise every 30 seconds, please help.

Re: Doorbell sound when charging

Merka1990 — Mon, 06 Jun 2022 22:25:58 GMT

Re: Doorbell sound when charging

Struthers91m — Mon, 06 Jun 2022 23:21:43 GMT

Yes can we get real help here rather then you badge seeking google blokes. About to throw this think across the room and return it 😡😡😡

Re: Doorbell sound when charging

Struthers91m — Mon, 06 Jun 2022 23:22:58 GMT

Where’d you go Brad you wanted to help so bad and then vanished

Re: Doorbell sound when charging

Struthers91m — Mon, 06 Jun 2022 23:23:56 GMT

2/2 of specialists bailing 👍🏻👍🏻

Re: Doorbell sound when charging

ruralgreg — Tue, 07 Jun 2022 20:34:05 GMT

One of you “Google geniuses” answer the dang question?

Re: Doorbell sound when charging

Brad — Wed, 08 Jun 2022 17:38:41 GMT

Hey folks,

Sorry for the long wait we are always busy and unfortunately cannot get to all threads quickly. In this case, have y'all made sure that you are using the correct charging cables? Have you done all other troubleshooting steps like restarts, factory resets, checking the physical status of the device and cables?

Best regards,

Brad

Re: Doorbell sound when charging

ruralgreg — Wed, 08 Jun 2022 17:41:47 GMT

Would we still be asking if those things worked? Shoulda went with Ring.

Re: Doorbell sound when charging

Brad — Wed, 08 Jun 2022 17:47:02 GMT

@ruralgreg

I apologize those steps didn't work. As these forums are not a place to get direct support from Google, as this is a Community Forum, I suggest you contact Support for further assistance.

Best regards,

Brad

Re: Doorbell sound when charging

ali02155 — Wed, 08 Jun 2022 17:58:28 GMT

Hi all,

Just wanted to share that I have submitted a warranty claim on this which is what you have to do to get service (I have also tried all of the above steps several times). Going through warranty is a painstaking process where a random number will try to call you at a random time and if you miss it they will try to call you again maybe a week later. This went on for several weeks until I finally got someone on the phone who was completely unresponsive and said they had never heard of my issue and didn’t know how to troubleshoot. I now charge the doorbell in the basement or leave the house for several hours while it charges.

best,

ali